Duru Blessing

Versatile hospitality professional with 9+ years of experience in fast-paced restaurants and bars. Progressed from waitress to manager by delivering exceptional guest service, leading teams, and driving daily operations. Skilled in customer relations, POS systems, cash handling, and staff training. Thrives under pressure and adapts quickly to front-of-house or leadership roles to ensure smooth service and repeat business.

Restaurant Manager - Bchris Restaurant and Bar - Obawole, Ogba, Lagos

(2022-01 - 2026-12)

• Managed all front-of-house operations for a busy restaurant/bar serving 150+ guests daily
• Led, scheduled, and trained 12+ waitstaff and bar staff, improving teamwork and service speed
• Handled guest complaints and special requests directly, maintaining high customer retention
• Controlled stock, placed supplier orders, and reduced waste by 15% through better tracking
• Oversaw cash handling, daily sales reconciliation, and end-of-day reporting
• Jumped in to serve tables during peak hours to maintain service standards and support team

Waitress - Edges & Smith - Lekki Phase One, Lagos

(2015-01 - 2020-12)

• Provided attentive table service in a high-end restaurant, managing 6–8 table sections per shift
• Memorized menu, ingredients, and specials to upsell food and drinks, boosting average ticket size
• Operated POS for orders and payments; balanced till with 100% accuracy
• Collaborated with kitchen and bar teams to ensure timely food runs and drink service
• Trained and mentored 5+ new hires on service steps, POS, and customer engagement
• Consistently received positive guest feedback for professionalism and speed

High School Diploma