Abys Candanedo
Customer Service Representative
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Sobre mí
Mi nombre es Abys Candanedo, tengo 25 años, recién graduada de la Universidad del Istmo con licenciatura en Negocios Internacionales y manejo muy bien el idioma inglés. Soy 100% apasionada y dedicada a todo lo que hago, más si se trata de mi vida profesional, ya que sí me interesa mucho expandir mis horizontes y adquirir conocimiento en nuevos campos.
Experiencia
Grainger Panama – Collection Representative
February 2023 To Present
● Make outbound phone calls, inquiries and quickly respond to customer requests for documentation.
● Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
● Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
● Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
● Maintain accurate and detailed customer contact notes following established standard repeatable processes.
● Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
● Partner with Sales personnel on payment barrier removal.
● Provide Credit Managers with customer information to help evaluate customer payment terms.
IQOR, Panama-Sales Agent-Asurion
March 2022-October 2022
● Insurance Sales Agent
● Customer Service
Educación
Graduada en la Universidad del Istmo como Licenciada en negocios internacionales, año 2024.
