Adrian Juarez Dolande

Bilingual sales operations professional with experience supporting international sales, logistics, customer success and business operations. Known for accuracy, strong follow-up, workflow improvement and cross-functional coordination.

Sales Coordinator at Open Blue & Blue Ocean Mariculture (Cuna del Mar Consortium) (2024-05 – 2026-07)

• Coordinated daily processing of high-value sales orders exceeding USD $2,000 for domestic and international customers.
• Managed shipment tracking across multiple freight carriers and maintained proactive customer communication.
• Distributed packing lists and shipping documentation to at least 80 customers weekly with strong accuracy.
• Served as operational backup during management absences, coordinating availability, fulfillment and customer updates.
• Collaborated with production, logistics and sales teams to ensure seamless execution of customer orders.

Floor Support | Back Office | QA at New Markets Global (2019-10 – 2024-05)

• Delivered customer support by phone, live chat and email while maintaining service quality standards.
• Assisted frontline agents with complex customer issues and improved response quality.
• Performed quality assurance evaluations and coaching sessions to support operational performance.
• Conducted account investigations and back-office reviews while ensuring policy compliance.
• Supported daily operations by resolving escalated cases and assisting supervisors with workflow management.

Technical Degree in Specialized Welding

Technical Studies in Underwater Welding