Allys Gomez

Customer and commercial professional with experience managing high-value international accounts, driving retention and sales, and supporting revenue growth in fast-paced environments. Experienced in managing 100+ accounts generating $500K+ in monthly revenue, identifying upselling and reactivation opportunities, and resolving complex customer and payment issues across multiple departments. Complementary experience in business operations, HR, and IT support, bringing strong adaptability, organization, and cross-functional problem-solving.

Operations Assistant — HR, IT & Executive Support at Prime Solutions Tax & Legal (2026-07 – Present)

• Support the CEO and firm-wide operations within a professional services environment serving international clients.
• Coordinate internal processes and communications across employees, management, HR, and external service providers.
• Provide executive and administrative support, including scheduling, research, documentation, follow-ups, and coordination of operational priorities.
• Support employee onboarding and HR processes, coordinating documentation, communication, orientation, and account/equipment setup.
• Manage confidential employee records and internal documentation while ensuring organized digital and physical information.
• Provide first-level IT and systems support, resolving day-to-day technology issues and maintaining operational continuity across approximately 25 employees.
• Identify opportunities to improve internal workflows and implement organizational and automation solutions.

Customer Experience Manager at Platinum Care Services (2025-08 – 2026-07)

• Managed 100+ high-value international accounts generating $500K+ in monthly revenue, maintaining relationships and supporting account growth.
• Drove customer retention, reactivation, and upselling through proactive account management and personalized engagement strategies.
• Identified revenue opportunities by monitoring customer behavior, account performance, and engagement trends.
• Managed complex customer and account issues, coordinating with Risk, Payments, Compliance, and Support to deliver timely resolutions.
• Handled escalated cases for high-value customers while maintaining strong client relationships and service standards.
• Used CRM and Jira to track account activity, manage cases, and coordinate cross-functional resolutions.
• Provided personalized customer support across phone, email, and live chat.
• Trained and supported 3 team members on customer management, processes, and systems.

Customer Experience Representative at Platinum Care Services (2025-02 – 2025-07)

• Supported an international customer base through live chat, phone, and email, handling 100+ daily chat interactions.
• Assisted customers with account management, payments, KYC, and technical issues while maintaining service and response-time standards.
• Identified and resolved customer issues while coordinating with Risk, Compliance, VIP, and Payments teams.
• Managed Jira cases and followed issues through resolution across multiple departments.
• Built strong knowledge of customer needs, internal processes, and account-management operations, contributing to progression into a management role.

Bachelor's Degree in Cybersecurity – Universidad Tecnológica de Panamá (2026-08)

Software Engineering Studies – Universidad Tecnológica de Panamá (2024-01 – 2025-08)

High School Diploma in Commerce – Escuela Bella Vista (2020 – 2022)