Bryan Muñoz

High-performing Customer Support and Technical Support Specialist with experience in high-volume call center and live chat environments. Proven track record in customer satisfaction, technical troubleshooting, billing support, and quality assurance. Recognized for top customer survey performance, 100% QA standards, and the ability to manage multiple simultaneous conversations while delivering excellent service in English and Spanish.

Chat Support Representative at Seven Managed Services (2025-01 – Present)

• Ranked #1 Customer Support Agent in Panama for three consecutive months based on CSAT.
• Earned monthly performance bonuses through outstanding customer feedback.
• Managed three simultaneous live chat sessions while maintaining high service quality.
• Assisted customers with promotions, bonus programs, wagering requirements, and account inquiries.

Billing Support Representative at Foundever (2025-01 – 2025-12)

• Handled 100+ customer interactions per day involving billing and banking inquiries.
• Utilized Salesforce CRM to resolve account and payment issues efficiently.
• Maintained high quality standards.

Technical Support Representative (ADT) at Alorica (2024-01 – 2025-01)

• Recognized multiple times as Agent of the Week based on customer satisfaction surveys.
• Managed 100+ inbound calls daily while consistently achieving 100% QA scores.
• Used Salesforce to troubleshoot ADT security systems and account concerns.

High School Diploma