Dwan Marie

Hands-on manager with 12+ years across resort operations, rental properties, finance and HR. Supervised the rooms division and maintenance for a 41-villa resort, directed HR for 30–40 employees across three locations, and performed bookkeeping and managed accounts receivable since 2020. Handles guests, residents and owners fluently in English, Spanish and French, providing the financial discipline owners expect and the personal touch residents notice.

Reservations Coordinator and Guest Services Specialist - AcoModo - Remote

(2021-10)

• Manage reservations and guest inquiries across multiple platforms including Airbnb, VRBO, Hostfully and internal tools for 50+ properties.
• Coordinate bookings, payments, availability, and property requirements.
• Handle pre-arrival and in-stay guest communication and support.
• Coordinate transportation, private chefs, tours, and concierge services.
• Liaise with property owners, management, vendors, and operations teams.
• Prepare customized quotes and manage special guest requests.

Director of Finance and Accounting - Ocean Ring Technologies - Remote

(2020-06)

• Record income and expenses and post transactions to the correct accounts.
• Issue invoices and statements, apply payments and keep accounts receivable balances accurate and current.
• Reconcile accounts and report on team statistics.
• Review past and current financial records.

Human Resources Director - Habla Ya Spanish Schools - Panama City, Boquete & Bocas del Toro, Panama

(2016-09 - 2023-03)

• Directed HR for 30–40 employees across three locations.
• Interviewed and hired staff; ran payroll, severance and vacation; managed social security filings (CSS SIPE system).
• Administered the Panama City office, including cash flow, supplies, inventory and customer events.
• Sold classes and learning materials and served customers in English, Spanish and French.

General Manager - Vivero El Hortelano - Panamá Oeste, Panama

(2015-12 - 2016-09)

• Managed an 8-hectare plant nursery and landscaping service, including planning work at client sites.
• Led HR for 12–15 employees.
• Handled sales, payment collection, banking and all financial paperwork.

Co-Owner - Bocas Island Lodge and Restaurant - Bocas del Toro, Panama

(2015-02 - 2015-12)

• Bought an operating lodge and restaurant and ran all day-to-day operations.

Room Division & Maintenance Manager - Red Frog Beach Island Resort - Bocas del Toro, Panama

(2013-12 - 2015-01)

• Ran the rooms division and maintenance for 41 villas, plus on-site pools and gardens.
• Scheduled maintenance for all A/C, electrical and plumbing systems.
• Supervised the villa housekeeping staff.
• Coordinated guest service with the reception team.
• Partnered with MTV on the series Dating Naked and with organizers of weddings and family reunions on the island.