Gloria Vásquez

HR professional with 10+ years of experience across HR Operations & Administration, Talent Acquisition, full-cycle Payroll, and Employee Relations within multinational environments. Proven expertise in HR technology implementation, including system configuration, testing, and end-user training across platforms such as Workday, PeopleSoft, SuccessFactors, and ATS tools (iCIMS). Strong track record in developing process documentation, optimizing workflows, and implementing KPIs to drive operational efficiency.

Trusted partner to leadership, focused on aligning HR practices with business objectives and fostering inclusive, high-performing cultures.

Senior Talent Acquisition Partner at PageGroup (Page Outsourcing) (2025-12 – Present)

• Act as a dedicated Talent Acquisition Partner for a confidential multinational client, leading end-to-end recruitment across Engineering, Environmental, Commercial, and Strategic functions.
• Lead and develop a team of 7 recruiters through regular 1:1 coaching, performance management, and continuous guidance to ensure high-quality delivery and capability growth.
• Own requisition allocation and pipeline oversight, ensuring effective workload distribution, accurate candidate progression in Workday, and alignment with hiring priorities.
• Drive recruitment strategy through pipeline reviews and calibration sessions, identifying bottlenecks, improving time-to-fill, and enhancing candidate quality.
• Lead expatriate recruitment initiatives in Argentina and Peru, managing cross-border hiring strategies and execution.

Senior People Services Advisor at Liberty Latin America (2025-05 – 2025-09)

• Support HR operations related to onboarding, offboarding, HR policy inquiries, talent management, and payroll, ensuring seamless employee experiences.
• Collaborate with HRIS, Talent Acquisition, Payroll, and other cross-functional teams to resolve escalations and maintain service excellence.
• Acted as escalation lead for complex employee cases, driving resolution, mitigating risk, and coaching team members on best practices and decision-making.
• Administer requests received through JIRA (ticketing system), ensuring accurate case assignment and resolution based on established guidelines.

Talent Acquisition Consultant at Liberty Latin America (2023-05 – 2025-05)

• Led end-to-end recruitment across Panama, Costa Rica, Peru, and Denver (USA), managing both high-volume and strategic hiring initiatives, including confidential searches and VISA SEM processes.
• Partnered with senior stakeholders to shape hiring strategies, using market intelligence (LinkedIn Recruiter, Talent Insights) to influence decision-making and ensure competitive talent positioning.
• Standardized recruitment processes by designing candidate presentation frameworks and structured interview guides, improving consistency, speed, and quality of hiring decisions.
• Led large-scale talent initiatives, including the Graduate Program, driving attraction and selection of high-potential early-career talent for leadership pathways.
• Enhanced recruitment transparency and stakeholder trust by implementing structured communication practices and continuous process improvements across the hiring lifecycle.

Background Screening & Staffing Operations Advisor at Liberty Latin America (2021-01 – 2023-05)

• Oversaw background check processes and onboarding compliance for LATAM operations.
• Coordinated cross-border HR efforts to ensure policy alignment and timely hiring processes.
• Improved internal workflows by optimizing ATS integrations and data accuracy.
• Supported HR reporting and audit processes for risk mitigation and compliance tracking.

HR Administration & Payroll Specialist at Philips (2018-11 – 2021-01)

• Delivered HR administrative and payroll support for Panama, Colombia, and Mexico, including benefits and labor contract management.
• Advised employees and managers on local labor law, HR policy, and organizational procedures.
• Maintained accurate employee records and supported payroll process reviews.
• Led onboarding and HRIS migration projects (Workday), ensuring data integrity and training for new users.
• Supported large-scale integration (Carestream project), managing mass hiring, documentation, and orientation.

HR Support Analyst at Caterpillar Inc. (2015-10 – 2018-08)

• Managed complex HR transactions including promotions, compensation changes, and organizational restructures using PeopleSoft 9.2.
• Led documentation and process standardization initiatives, improving data accuracy and service delivery across North America.
• Supported large-scale organizational changes, including supervisor realignments and reporting structure updates.
• Acted as team lead backup, overseeing workload distribution, tracking performance metrics, and supporting team operations.

HR Operations Specialist at Caterpillar Inc. (2011-12 – 2015-09)

• Served as primary point of contact for HR inquiries across the Americas, supporting managers, HRBPs, and employees.
• Collaborated cross-functionally with Centres of Expertise to resolve complex HR cases and ensure policy compliance.
• Supported SOX audits and compliance processes, ensuring adherence to corporate standards.
• Contributed to process improvement initiatives, including development of documentation and tracking tools.

HR Administrative Coordinator at Caterpillar Inc. (2010-05 – 2011-11)

• Supported recruitment coordination, onboarding, employment verification, and unemployment claims processes.
• Administered HR systems and tools (e.g., TS Access), supporting hiring managers with interview processes.

Bachelor of Business Administration (BBA) in Human Resources Management – Universidad Latina (2018)