Senior OTC Analyst at The Estée Lauder Companies (2023-01 – Present)
- Lead strategic oversight of high-value retail portfolios (Aveda, Macy's, Sephora), ensuring operational excellence and timely collections.
- Lead automation and optimization initiatives (VBA macros, bots, Power BI dashboards) to streamline collections and reporting.
- Act as point of escalation for credit, billing, and disputes, ensuring continuity and rapid resolution.
- Partner with IT and SAP teams to deliver impactful process enhancements.
- Supervise and coordinate offshore team (Genpac) to ensure alignment and efficiency.
- Deliver reporting and portfolio insights for accounts exceeding $100M.
Subject Matter Expert – Collections / Order Fulfillment Specialist / Collections Specialist at Philips (2020-01 – 2022-12)
- Oversaw and optimized a portfolio of 125+ accounts, ensuring timely collections and proactive resolution.
- Identified and closed process gaps through automation and continuous improvement.
- Supported leadership with reporting, testing, and rollout of new systems.
- Strengthened collaboration with key retail partners to ensure accurate invoicing and payment compliance.
International Credit & Collections Specialist / Field Support Specialist at W.W. Grainger (2016-01 – 2019-12)
- Managed a $3M international portfolio with 200+ accounts, maintaining 69% current AR.
- Conducted 40+ daily contacts focused on collections and dispute resolution.
- Coordinated with operations and sales to resolve fulfillment issues.
- Strengthened client relationships through structured, proactive communication.
Inside Sales Representative at Dell Technologies (2019-01 – 2020-12)
- Built and managed customer relationships through targeted outreach and service excellence.
- Oversaw order delivery schedules and resolved post-sale issues.
- Consistently exceeded performance targets through strategic engagement.
