Erickson Gruta

Motivated and detail-orientedrecent graduateinInformation Technology seeking a Technical Support position to leverage my troubleshooting skills, technical knowledge, and excellent communication abilities to assist users and resolve technical issues efficiently. I am eager to contribute to a dynamic team and grow my expertise in IT support.

IT Support Simulation (on-site) at General De Jesus College (2023-07 – 2023-12)

• Designed and executed realistic technical support scenarios involving hardware and software troubleshooting.
• Diagnosed and resolved issues related to operating systems, peripherals, and basic network connectivity.
• Documented problem-solving processes and communicated solutions effectively to peers.
• Gained practical experience in remote support tools and customer service principles.

Bachelor of Science in Information Technology – General De Jesus College (2020 – 2024)