Fiorella Riveros

Outgoing bilingual professional with international work experience in the United States and Peru. Passionate about connecting with people from different cultures and creating memorable guest experiences. Experienced in hospitality, live entertainment, and customer service, with strong public speaking, communication, and problem-solving skills. Confident working in fast-paced international environments and committed to making every guest feel welcome.

Live Game Presenter at Playtech Live (2025-07 – 2025-12)

• Hosted live casino games in English for European, American, and Asian players.
• Welcomed players, explained game rules, and created an engaging live experience.
• Maintained professional communication while managing live broadcasts.
• Delivered excellent customer service in a fast-paced international environment.

Barista at Mohegan Sun (2025-12 – 2026-03)

• Provided exceptional customer service to hundreds of international guests daily.
• Prepared beverages while maintaining speed, accuracy, and quality standards.
• Built rapport with customers and resolved requests in English.
• Worked efficiently in a high-volume hospitality environment.

Au Pair at Host Family (2022-10 – 2024-10)

• Provided daily care and support for a child in a full-time live-in arrangement.
• Extended for a second year by request of the same host family, reflecting strong performance and trust.
• Built strong skills in adaptability, responsibility, and crosscultural communication.
• Lived independently in the U.S. for two years, strengthening intercultural communication and adaptability.

Bachelor in Audiovisual Communication – Toulouse Lautrec (2019 – 2025)

Global Leadership Development Program – Aspire Institute