Mirella Chavez

Bilingual professional with a Bachelor's Degree in Translation and Interpreting and 3 years of experience in customer service, property management, translation, and administrative support. C1-level English proficiency with extensive experience communicating with U.S. clients by phone, email, and messaging platforms. Experienced in managing high-volume communications, coordinating schedules, handling sensitive and confidential documentation, following up on pending requests, and resolving customer issues efficiently.

Highly organized, detail-oriented, adaptable, and comfortable working independently in remote environments with U.S.-based teams and clients.

Customer Service Representative – Assistant Property Manager at Michie House (2024-01 – 2026-08)

• Provided customer service to U.S. guests and tenants via phone, email, and messaging platforms.
• Managed rental properties, including scheduling, leasing documents, contracts, and move-ins.
• Handled tenant complaints and maintenance requests, coordinating timely resolutions and follow-ups.
• Managed calendars, documentation, records, and daily administrative tasks.
• Coordinated with tenants, staff, and service teams to ensure smooth operations.
• Worked remotely using Buildium, Guesty, Cloudbeds, Little Hotelier, Excel, Google Drive, and Google Calendar.

Translation Intern at Advanced Trad (2025-06 – 2025-12)

• Translated legal, medical, and administrative documents between English and Spanish.
• Handled confidential legal documents while maintaining accuracy and attention to detail.
• Communicated with attorneys, medical professionals, and translators to clarify terminology and context.
• Managed multiple assignments and deadlines using email, Google Calendar, and Microsoft Office.

Translation Intern at Traduzindo (2025-03 – 2025-07)

• Translated recorded conversations from Spanish to English, primarily related to automobile insurance.
• Managed audio transcription and translation assignments using Microsoft Word and Express Scribe.
• Organized assignments and deadlines using email and Google Calendar.
• Reviewed translations for accuracy, consistency, grammar, and terminology before delivery.

Bachelor's Degree in Translation and Interpreting – Universidad Cesar Vallejo (2021 – 2025)

English Language Studies – Instituto Cultural Peruano Norteamericano (ICPNA) (2018 – 2021)