Israel Yong

Estratega y Líder Regional de Alimentos y Bebidas (F&B) con más de 12 años de trayectoria en hotelería de lujo y cruceros de expedición (Hilton, Aqua Expeditions, Selina). Especialista en Gobernanza Corporativa, diseño de SOPs y Estandarización Regional de procesos. Reconocido como 'Director del Año' por excelencia operativa y financiera.

Experto en maximizar la rentabilidad mediante Revenue Management F&B, control de costos y aseguramiento de calidad (BPM/HACCP). Enfocado en crear experiencias 5 estrellas y liderar equipos multiculturales de alto rendimiento hacia el cumplimiento de KPIs globales."

PROFESSIONAL EXPERIENCE

Regional Food & Beverage Manager

Aqua Expeditions – Peru and Ecuador Luxury Cruise Operations 2023–2025

• Exceeded P&L targets by an average of 10% Year-over-Year (YoY) across Peru and

Ecuador luxury cruise operations.

• Managed multi-country operational budgets, delivering optimized cost structures and inventory control.
• Increased Guest Satisfaction Scores by 2.5 points across the fleet by implementing enhanced service protocols, standards and crew training.

Food & Beverage Manager

Aqua Expeditions – Peru 2022–2023

• Spearheaded the implementation of comprehensive HACCP protocols across operations, leading to the attainment of Healthy Kitchen Certification standards.
• Achieved the Healthy Kitchen Certification standard, guaranteeing 100%

compliance with international and local health regulations.

• Enhanced financial performance within 6 months: Reduced costs by 7% and grew sales by 10%. Developed a specialized production kitchen and strategically trained onboard personnel to meet luxury brand requirements.

Food & Beverage Director

Selina Hotels – Peru Operations (Managing 7 properties) 2021 – 2022

• Directed the F&B P&L and operations for seven (7) multi-concept properties across the Peruvian market.
• Executed internal audits and control systems that resulted in a 12% reduction in

Cost of Goods Sold (COGS), directly contributing to a 5% increase in gross profit margins for the F&B division.

• Standardized operational Quality Standards and GMH (Food Safety) processes,

reducing operational variance between properties by 20% and improving consistency.

Operations Director, "Profit & Loss"

IY Consulting Group (Senior Hotel and F&B Consultant) 2020–2022

• Delivered strategic F&B and Hotel consultancy for 7+ regional clients, specializing in P&L turnaround, cost restructuring, and luxury service alignment.• Achieved an average project result of 8-10% in cost savings or revenue uplift for client businesses through process re-engineering and menu development.

Food & Beverage Manager

Hotel Hilton Lima Miraflores 2016–2020

• Drove F&B revenue growth by an average of 6% YoY, consistently exceeding budgeted targets and ensuring a strong financial contribution to the hotel's overall

P&L.

• Improved Guest Satisfaction Scores (GSS) by 12 points over a three-year period,

resulting in higher repeat business and increased guest loyalty.

• Strategically led F&B outlets to achieve a Top 5 ranking on TripAdvisor within Lima's highly competitive market, significantly increasing brand visibility and pricing power.
• Recognition: Awarded Food and Beverage Director of the Year 2018 (Hilton, CALA and Americas region), presented at the Waldorf Astoria, for outstanding operational and financial performance.

Restaurant & Outlets Manager

Hotel Hilton Lima Miraflores 2012–2016

• Managed the team and spearheaded the development of new products,

successfully increasing the client base and average check.

F&B Supervisor / Sommelier

Hotel JW Marriott Lima 2007–2012 / 2006–2012

• Supervised associate operations under the organization's high standards.
• Improved manuals and procedures for the hotel's restaurants and bars.
• Led the JW Wine Ambassadors program for the hotel, reporting directly to the regional office.
• Developed wine lists for various outlets, successfully increasing sales and achieving budget targets.

EDUCATION & PROFESSIONAL DEVELOPMENT

• Strategic Leadership and Management Skills Specialization (Feb/Mar 2025)

o ESAN

• Business Administration (Postgraduate Project in F&B Management) (2011–2012)

o Universidad San Ignacio de Loyola• Sommelier and Beverage Administration (2006–2007)

o Universidad San Martín de Porres - IDVIP

• Hotel - Hospitality Management and Tourism (1995–1997)

o Instituto San Martín del Perú

• Instructor of English (1994-1997): Cicex - Special English Institute.

Key Certifications

• Revenue Management Trial (Nov 2019)
• Hilton University Courses (2012–2019): Trained in high standards of hospitality,

quality service, security protocols, leadership, Marketing and Sales.

• Maitres School (2006): Le Cordón Bleu Perú

OTHER ACHIEVEMENTS & AFFILIATIONS

• Task Force (Opening): Conrad Cartagena, Colombia (Jan 2018).
• Task Force (Conversion): Hilton Copacabana Rio de Janeiro, Brazil (May 2017).
• Board Member (Vocal Director): CIDTUR - Center for Research, Development, and

Tourism.

TECHNICAL SKILLS

• Microsoft Office
• Oracle Micros - Simphony System
• Avero System
• IA