Elevation Business - Fenix Internet LLC Customer Support Specialist - US payroll (March 2020 – May 2023)
- Provided prompt and effective customer support through various communication channels, such as email, and live chat, ticketing. (Zendesk)
- Assisted customers in troubleshooting technical issues, answering inquiries, and resolving concerns in a courteous and professional manner.
- Demonstrated in-depth knowledge of products and services, effectively explaining features, benefits, and usage to customers.
- ACHIEVEMENT: Due to excellent performance as an agent, I was promoted to train new hires.
Petramas SAC Collections Executive (August 2015 – February 2020)
- Accurately recorded and organized financial transactions, including accounts payable, accounts receivable, and general ledger entries.
- Reconciled bank statements, credit card statements, and other financial records to ensure accuracy and identify discrepancies.
- Presented financial data in a clear and organized manner for management and stakeholders. Data Entry.
- ACHIEVEMENT: Public recognition for implementing productivity measurement for each executive.
Siemens SAC Professional Intern - Sales and Marketing (July 2014 – July 2015)
- Provided personalized sales consultations, offering tailored solutions to match client requirements.
- Conducted thorough market research to identify potential clients and target demographics.
- Prepared regular reports detailing sales metrics, forecasts, and key performance indicators (KPIs) for management review.
- ACHIEVEMENT: Received incentive bonus for three consecutive months as an intern with the most potential client portfolio.
