Call Quality - 39+ job offers

Resolv.Global is seeking a detail-oriented BPO Quality Analyst to ensure the highest standards of customer service quality across all operations. The ideal candidate will analyze performance data, recommend process improvements, and ensure compliance with company policies. Responsibilities Monitor a

*Join Our Team as a Call Center Quality Analyst!** Are you passionate about driving continuous improvement? We’re looking for a detail-oriented **Quality Analyst** with at least **6 months of experience** in a call center environment to help us elevate our service standards! *What You’ll Do:** Monit

Resolv.Global is seeking a detail-oriented BPO Quality Analyst to ensure the highest standards of customer service quality across all operations. The ideal candidate will analyze performance data, recommend process improvements, and ensure compliance with company policies. Responsibilities: Monitor

ROLE AND RESPONSIBILITIES Conduct regular and random visits to Business Centers to review interactions between the Customer Care Representatives (“CCR”) and customers to meet the established standards set by CLIENT; Observe and monitor CCR transactions, document and rate the transactions using Quali

*Position Type** Full time *Type Of Hire** Experienced (relevant combo of work and education) *Education Desired** General Equivalency Diploma As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are

TASQ Staffing Solutions

Position Title: Quality Analyst - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Anal

TASQ Staffing Solutions

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirement

TASQ Staffing Solutions

About the job: Quality Assurance - Assistant Manager Schedules: shifting schedules either on midshift or nightshift Key Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new

TASQ Staffing Solutions

About the job: Quality Assurance Manager - Alabang Schedules: shifting schedules either on midshift or nightshift Key Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new r

TASQ Staffing Solutions

TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requireme

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced QA Super

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced QA Super

LOCATION Manila, PH POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced QA Super

TASQ Staffing Solutions

About the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and buil

TASQ Staffing Solutions

About the job: Quality Assistant Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health. Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ram

FIS Capital Markets

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you:

TASQ Staffing Solutions

About the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Traini

TASQ Staffing Solutions

About the job: Assistant Quality Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in the client. processes and

*Job Summary:** Responsible for the day to day supervision and coaching of the QA Agents, monitoring and evaluating all call recordings for the call center to ensure consistency across business units and a continually improved customer experience *Responsibilities:** Assist the Operations department