Aaron T. Sab-A
Technical Support
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About
Dedicated and results-oriented customer service professional with over 9 years of experience in technical support, customer service, team leadership, and account management. Skilled in problem-solving, communication, and delivering exceptional customer experiences in fast-paced environments. Seeking an opportunity to contribute my expertise, adaptability, and commitment to organizational success while continuing to grow professionally.
Experience
Technical Support - IQOR PHILIPPINES - Dasmariñas, Cavite
(2026-01 - 2026-06)
- Provided exceptional customer service by resolving customer inquiries efficiently.
- Assisted customers with account concerns, billing inquiries, and technical issues.
- Maintained high customer satisfaction while meeting company performance metrics.
Technical & Customer Service Representative (NRBN Account) - REGENT BPO
(2021-01 - 2024-08)
- Provided exceptional customer service by resolving customer inquiries efficiently.
- Assisted customers with account concerns, billing inquiries, and technical issues.
- Maintained high customer satisfaction while meeting company performance metrics.
Team Leader – Best Buy Account - TELETECH
(2018-08 - 2020-12)
- Led and coached customer service representatives to meet performance goals.
- Conducted performance monitoring and coaching sessions.
- Prepared reports and monitored KPIs.
Real-Time Analyst (Former Technical Support Representative) - SYKES ASIA CORPORATION
(2015-08 - 2018-06)
- Monitored staffing and agent adherence to schedules.
- Generated workforce reports and analyzed call volumes.
- Supported operations by ensuring service level targets were achieved.
Microsoft Technical Support Representative - CONVERGYS
(2014-11 - 2015-06)
- Provided technical support for Microsoft Windows Operating Systems.
- Assisted customers with software installation, updates, and troubleshooting.
- Delivered remote technical assistance while maintaining customer satisfaction.
Education
Bachelor of Arts - Filipino - Mindanao State University – Iligan Institute of Technology (2010 - 2013)
Iligan City National High School (2010)
