Gomercinda Veloso

To maintain customer satisfaction and improve customer experience, businesses should focus on understanding customer expectations.

Technical support - IQOR Philippines for TMOBILE USA

(2023-03 - 2026-01)

• Facilitated open communication between customers and technical support team members, expediting problem resolution.
• Improved customer satisfaction scores with personalized technical support and follow-up.
• Increased customer satisfaction by providing expert technical support and addressing concerns promptly.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.
• Increased customer satisfaction by providing efficient repair services and technical support.
• Enhanced customer satisfaction by providing efficient technical support and timely solutions.
• Responded to telephone calls, emails and personnel requests for technical support from users.

Customer service / Email support / Chat Support - DoorDash and Revolut Uk Teletech Philippines

(2022-09 - 2023-02)

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Check order status and update customer about the status of their order.

Customer Service Representative - IQOR -ATT - Santa Rosa, Province Of Laguna, Philippines

(2020-09 - 2022-10)

• Inbound and Outbound Calling.
• Collect payment for past due and delinquent account.
• Set up payment arrangement for future dated payment.
• Make changes on the account.

Outbound Customer Service Representative - AR Collection Specialist

(2020-01 - 2020-07)

• Calling the Insurance company to check claims status.
• Tracking claims.
• Check if Dispute is needed.
• Make sure no additional information is needed.
• Eligibility and benefits verification.
• Checking payments processing and posting.

Health care Customer service - The Results Companies

(2015-09 - 2019-12)

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Check order status and update customer about the status of their order.
• Inbound and outbound calling
• Outbound verification.
• Set appointments or close deals with clients during outbound
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Eligibility verification and Benefits
• Checking Authorization status
• Claims and Bill Dispute
• Updating Providers credentials and info on the system.

Computer Technology - Batangas State University (2015-03)