Aaron T. Sab-A

Dedicated and results-oriented customer service professional with over 9 years of experience in technical support, customer service, team leadership, and account management. Skilled in problem-solving, communication, and delivering exceptional customer experiences in fast-paced environments. Seeking an opportunity to contribute my expertise, adaptability, and commitment to organizational success while continuing to grow professionally.

Technical Support - IQOR PHILIPPINES - Dasmariñas, Cavite

(2026-01 - 2026-06)

• Provided exceptional customer service by resolving customer inquiries efficiently.
• Assisted customers with account concerns, billing inquiries, and technical issues.
• Maintained high customer satisfaction while meeting company performance metrics.

Technical & Customer Service Representative (NRBN Account) - REGENT BPO

(2021-01 - 2024-08)

• Provided exceptional customer service by resolving customer inquiries efficiently.
• Assisted customers with account concerns, billing inquiries, and technical issues.
• Maintained high customer satisfaction while meeting company performance metrics.

Team Leader – Best Buy Account - TELETECH

(2018-08 - 2020-12)

• Led and coached customer service representatives to meet performance goals.
• Conducted performance monitoring and coaching sessions.
• Prepared reports and monitored KPIs.

Real-Time Analyst (Former Technical Support Representative) - SYKES ASIA CORPORATION

(2015-08 - 2018-06)

• Monitored staffing and agent adherence to schedules.
• Generated workforce reports and analyzed call volumes.
• Supported operations by ensuring service level targets were achieved.

Microsoft Technical Support Representative - CONVERGYS

(2014-11 - 2015-06)

• Provided technical support for Microsoft Windows Operating Systems.
• Assisted customers with software installation, updates, and troubleshooting.
• Delivered remote technical assistance while maintaining customer satisfaction.

Bachelor of Arts - Filipino - Mindanao State University – Iligan Institute of Technology (2010 - 2013)

Iligan City National High School (2010)