Abdelrahman Mohamed

Bilingual Native Arabic Customer Service and BPO Specialist with more than 20 years of experience in customer service sales, hospitality, reservations, and retail across Egypt, UAE, and the Philippines. Five years of experience with IHG Philippines (SC Reservations) supporting Arabic-speaking guests in an international reservation's environment. Recognized among the top performing Arabic specialist with proven results in sales revenue, conversion, and customer experience.

Experienced in multicultural environments and in facilitating communication between Arabic speaking customers and English-speaking departments when resolving customer concerns.

Reservation Sales Specialist (Arabic Speaker) at IHG Philippines (2021-01 – 2025-10)

Worked with IHG's Arabic account supporting Arabic-speaking guests in an international reservation environment. Served as informal translator and communication bridge between English-speaking departments and Arabic-speaking customers when concerns involved departments outside the Arabic team or when customers were unable to fully express concerns in English.

• Deliver excellent guest service through active listening, appropriate suggestive selling, and friendly approach
• Achieve and exceed revenue target, conversion, and quality set by the management
• Adhere to the company's rules and regulations
• Respect the guest and company's diverse culture
• Check and respond to the company's communication tools address to me

Assistant Manager 1 at Pull and Bear – City Star (2016-02 – 2018-02)

• Ensured effective staff task execution through daily management, and scheduling, communicated company policies and procedures, and compliance with all staff members
• Maintained 100% accurate inventory records, addressing losses and damage promptly

Sales Associate/Cashier at Salsa Jeans – Dubai Festival City (2009-12 – 2015-04)

• Enhance sales through strategic product knowledge, and engaging customer service techniques
• Verified cash registrar accuracy by auditing cash, bank cards, and transaction receipts
• Performed daily deposit of sales revenue, maintaining organized records of deposit slips and ATM receipts
• Ensured smooth operation by adhering to established financial protocols and safeguarding financial assets
• Collaborated with team members to optimize customer experienced and streamline service processes

Sales Associate/Cashier at Sunglass Hut (2009-04 – 2009-10)

• Enhance sales through strategic product knowledge, and engaging customer service techniques
• Verified cash registrar accuracy by auditing cash, bank cards, and transaction receipts
• Performed daily deposit of sales revenue, maintaining organized records of deposit slips and ATM receipts
• Ensured smooth operation by adhering to established financial protocols and safeguarding financial assets
• Collaborated with team members to optimize customer experienced and streamline service processes

Trainer/Food Server/Bartender at Chili's Restaurant (2003-06 – 2009-01)

• To ensure customers had an excellent dining experience, company policies were implemented, and health and safety protocol were followed

Bachelor's Degree in Tourism and Hotel Management – Cairo University (2003-05)