Karen Barong

Bilingual professional with advanced Japanese proficiency (JLPT N2 Level) and nearly eight years of experience managing complex client relations and remote operational workflows for Japanese and international stakeholders. Proven ability to handle customer queries with empathy, accuracy, and efficiency while proactively managing digital platforms and troubleshooting application issues. Transitioning a strong background in cross-cultural executive coaching and virtual administration into a dedicated Customer Service role.

Brings exceptional active listening skills, SLA adherence, and a customer-focused mindset to deliver a high-quality, professional customer experience.

Bilingual Support Specialist & Online Coach - TORAIZ Japan - Remote

(2024-01 - 2026-08)

• Deliver high-quality voice-based interactions and online onboarding for Japanese adult professionals, ensuring a professional customer experience.
• Provide front-line application support for remote digital tools, assisting clients with software navigation, platform connectivity, and troubleshooting technical access issues efficiently.
• Navigate multiple systems and CRM platforms simultaneously to manage user data, track learning progress, and maintain accurate documentation, following established operational workflows.
• Handle customer queries with empathy and proactive communication, utilizing structured time management to resolve service inquiries in a fast-moving, remote environment.

Bilingual Client Relations & Educator - Various Language Centers (Ookayama, Global Step Academy) - Tokyo, Japan

(2018-01 - 2024-12)

• Managed administrative workflows and localized troubleshooting in fast-paced environments, addressing immediate operational issues and client inquiries.
• Communicated complex concepts to Japanese consumers and international students in both English and Japanese, demonstrating high-level active listening and adaptability to diverse customer needs.
• Ensured instructional hardware (desktops, AV equipment) and software applications functioned properly, supporting seamless daily operations and technology adoption.
• Collaborated effectively with cross-cultural teams and leadership to improve service delivery workflows and maintain high customer satisfaction rates.

Bachelor - Business - Southern Luzon State University (2018-01)