Ace Macalinao

Results-driven reservations professional with nearly three years of experience in luxury hotel operations, specializing in high-volume reservations, guest relations, and cross-department coordination. Proven ability to maintain accuracy under pressure, optimize booking processes, and support revenue generation through upselling and client engagement. Recognized for reliability, attention to detail, and strong potential for leadership in reservations operations.

Reservations Sales Agent at New World Makati Hotel (2023-11 – 2025-05)

• Managed high-volume reservations across phone, email, and online channels with strong accuracy and efficiency
• Utilized OPERA 5 PMS to oversee bookings, guest profiles, rate management, and inventory updates
• Coordinated with Front Office, Sales, and Housekeeping to ensure seamless guest arrivals and room allocation
• Handled complex guest requests, corporate accounts, and escalations with professionalism and timely resolution
• Supported revenue growth through upselling strategies and effective communication with clients
• Assisted in maintaining organized reservation records and contributed to smooth daily operations during peak periods

Front Office Associate at Sequoia Hotel (2022-07 – 2023-08)

• Managed front desk operations including check-ins, check-outs, billing, and guest inquiries
• Delivered consistent, high-quality guest service in a fast-paced environment
• Coordinated with internal departments to ensure smooth room readiness and guest satisfaction
• Resolved guest concerns efficiently while maintaining service standards
• Supported daily reporting and administrative tasks for operations tracking

Bachelor of Science in Hotel and Restaurant Management – Far Eastern University Manila (2018 – 2022)