Katrina Vasquez
Customer success professional with extensive experience in the hospitality industry
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About
An accomplished customer success professional with extensive experience in the hospitality industry, specializing in delivering exceptional service through personalized guest interactions. Skilled in managing reservations, resolving inquiries, and offering tailored solutions that exceed guest expectations. Known for maintaining a positive, welcoming atmosphere while consistently achieving company goals and elevating the overall guest experience.
Experience
Fraud Specialist at Concentrix - Financial Account (2025-05 – Present)
- Monitor transactions and accounts to detect suspicious or fraudulent activity
- Investigate fraud alerts, customer complaints, and unusual patterns
Customer Service Representative at Teleperformance -Wyndham Genres (2022-05 – 2025-02)
- Effectively managing high call volumes while maintaining a professional and courteous demeanor.
- Handling reservations, cancellations, and modifications accurately and efficiently through various reservation systems.
Cashier at SM Savemore Market (2018 – 2020)
- Accurately processing customer transactions, handling cash, credit, and digital payments with precision, while maintaining a high level of efficiency.
Education
High School Graduate – Ignacio Villamor High School (2011 – 2015)
Primary – Sta. Ana Elementary School (2005 – 2011)
