Adrian Abuel

To Build A Career In A Growing Organization Where I Get Opportunities To Improve My Ability By Accepting Challenges, Fulfilling The Organizations Goals, And Climbing The Career Ladder Through Continuous Learning And Commitment.

Safety Officer 3 (SO3) at Mirof Resources Inc. (2024-06 – 2026-02)

Developing and implementing comprehensive safety programs, conducting risk assessments and mitigation strategies, performing safety inspections and audits, investigating incidents and preparing reports, and coordinating with management on DOLE compliance and OSH requirements.

• Developing and Implementing Safety Programs
• Risk Assessment and Mitigation
• Safety Inspections and Audits
• Incident Investigation and Reporting
• Employee Training and Education
• Collaboration with Management
• DOLE Compliance & OSH Coordination
• Prepared and submitted mandatory DOLE reports, including WAIR, AEDR, AMR, and other Occupational Safety and Health (OSH) program requirements

Roving Customer Concierge/ Hub Supervisor at Expedise Warehouse Management Solution (2024-01 – 2024-06)

Led team supervision and customer coordination activities including WFM customer record entry, shift schedule coordination, daily stand-ups, onboarding and training, and performance appraisals.

• Team Leadership & Supervision
• WFM Customer Record Entry
• Coordinate Shift Schedules
• Conduct Daily Stand-Ups meeting
• On boarding and Training
• Customer Performance Appraisal for Long-term employee
• Customer/Clients Concerns
• DTR Collation

Account Specialist at Right Choice Finance Philippines (2023-02 – 2024-01)

Provided customer service representative duties addressing client loan concerns, processing quotations, taking reservations, and handling email queries.

• CustomerService Representative
• Addressing Client Loan Concerns
• Processing Client Quotation
• Taking Reservation
• Email Queries

Customer Service Representative/Tier2 Escalation at Teleperformance TPPH-FHCS (2019-10 – 2023-01)

Handled customer support through multiple channels including PSC chat support, digital agent escalations for critical cases, and taking support calls from sellers.

• PSC Chat ( ChatSupport)
• DigitalAgent (Scrubbing critical cases)
• Taking Supcalls requestfrom sellers

Maintenance at Toyota Motor Philippines (2018-04 – 2019-02)

Performed documents control duties and led Jiritsuka and 5S implementation initiatives.

• Documents Controller
• Jiritsuka Lead / 5s implementation

Bachelor of Science in Computer Programming – Laguna University (2012-06 – 2016-05)

High School Diploma – Masaya Natinal High School (2008-06 – 2012-05)

Elementary School Diploma – Paciano Rizal Elementary School (2008-06 – 2012-05)