Adrian Andal

IT Support professional with experience providing technical assistance to ESL instructors and corporate employees in a fast-paced environment. Skilled in hardware and software troubleshooting, computer installation, network connectivity, system maintenance, and IT asset management. Experienced in monitoring system performance, maintaining technical documentation. Committed to delivering reliable technical solutions, minimizing system downtime, and ensuring smooth day-to-day IT operations.

IT Support - TOP-TIER DIGITAL SOLUTIONS CO.

(2024-06 - 2026-07)

• Installed, configured, and maintained hardware, software, servers, and network systems to support daily business operations.
• Monitored system performance to ensure IT services remained reliable and available for employees.
• Maintained IT equipment and application software to minimize system downtime and ensure uninterrupted business operations.
• Coordinated hardware requests and maintained accurate IT asset inventory and documentation.
• Prepared technical reports detailing troubleshooting activities, system issues, and resolutions.
• Provided timely technical support by troubleshooting and resolving hardware, software, and network-related issues while maintaining excellent customer service.
• Implemented IT security protocols to help maintain secure and stable systems.

Bachelor of Science - Information Technology - STI College San Pablo (2024-07)