IT Asset Management Associate - Foundever - Mandaluyong, Philippines
(2023-08)
- Supports company operations by recovering or collecting company or client owned asset via outbound calls, emails and SMS
- Monitor profiles of terminated associates on a daily basis to identify outstanding (pending for return) assets.
- Effectively communicates with associates to encourage timely asset recoveries.
- Maintain accurate profile status, document and report recovery efforts.
HR Staff (Educational & Voluntary Internship) - Unified Internship Program, Inc. - Quezon City, Philippines
(2022-05 - 2023-06)
- Collaborates closely with company executives through decision-making & strategic planning.
- Encouraged and coordinated professional learning and development opportunities for all members (interns) through managing the webinars operations.
- Managed internship operations; streamlining processes, optimizing workflows and managing cross-functional teams.
- Contributed to long-term planning, identifying growth opportunities & market trends.
Customer Service Professional - Manulife Business Processing Services - Quezon City, Philippines
(2022-12 - 2023-01)
- Understands company insurance products, specifically dental insurance policies.
- Answers calls and responds to customer inquiries; explaining coverage details or addressing concerns.
- Accessed customer accounts and policy schedules, ensuring accurate information was available.
- Providing detailed information about dental policies and available products as part of daily tasks.
- Types up complaint reports and manages the customer complaints while retaining professionalism in these tense situations.
Customer Service Representative - Afni Philippines - Quezon City, Philippines
(2022-07 - 2022-10)
- Manage incoming phone calls, addressing customer inquiries about products and services.
- Provide accurate information and resolve issues promptly.
- Assess customer needs, ensuring customer satisfaction.
- Approach customers with empathy to establish a good customer-business relationship.
- Adept at finding solutions; resolves complaints and assists technical queries.
- Maintain records of customer interactions, transactions, and feedback.
Customer Service Associate - Concentrix - Quezon City, Philippines
(2020-11 - 2022-07)
- Played a pivotal role in ensuring smooth operations and customer satisfaction.
- Meticulously review medical insurance claims. This involved verifying information, assessing coverage, and determining valid claim disputes.
- Assisted members by explaining their EOB statements. Clear communication helped them understand their coverage, copayments, and deductibles.
- Analyzed insurance claims. Identifying irregularities and taking appropriate action.
- Provided exceptional support to members, addressing their inquiries, resolving issues, and exceeding overall customer satisfaction.
- Works with customer care and contributed to a seamless experience for policyholders.
Market Researcher - Dynata Philippines - Davao City, Philippines
(2020-08 - 2020-10)
- Conducts surveys and interviews over the phone, to gather insights from targeted respondents.
- Ask relevant questions and actively listen to respondents as a means to accurately capture data.
- Administers questionnaires, ensuring accurate data capture; attending well to detail to contributed to reliable results.
