Agafaith Rilles

I am a dedicated associate with experience working in various fast-paced, collaborative and flexible environments with diverse groups of individuals.

IT Asset Management Associate - Foundever - Mandaluyong, Philippines

(2023-08)

• Supports company operations by recovering or collecting company or client owned asset via outbound calls, emails and SMS
• Monitor profiles of terminated associates on a daily basis to identify outstanding (pending for return) assets.
• Effectively communicates with associates to encourage timely asset recoveries.
• Maintain accurate profile status, document and report recovery efforts.

HR Staff (Educational & Voluntary Internship) - Unified Internship Program, Inc. - Quezon City, Philippines

(2022-05 - 2023-06)

• Collaborates closely with company executives through decision-making & strategic planning.
• Encouraged and coordinated professional learning and development opportunities for all members (interns) through managing the webinars operations.
• Managed internship operations; streamlining processes, optimizing workflows and managing cross-functional teams.
• Contributed to long-term planning, identifying growth opportunities & market trends.

Customer Service Professional - Manulife Business Processing Services - Quezon City, Philippines

(2022-12 - 2023-01)

• Understands company insurance products, specifically dental insurance policies.
• Answers calls and responds to customer inquiries; explaining coverage details or addressing concerns.
• Accessed customer accounts and policy schedules, ensuring accurate information was available.
• Providing detailed information about dental policies and available products as part of daily tasks.
• Types up complaint reports and manages the customer complaints while retaining professionalism in these tense situations.

Customer Service Representative - Afni Philippines - Quezon City, Philippines

(2022-07 - 2022-10)

• Manage incoming phone calls, addressing customer inquiries about products and services.
• Provide accurate information and resolve issues promptly.
• Assess customer needs, ensuring customer satisfaction.
• Approach customers with empathy to establish a good customer-business relationship.
• Adept at finding solutions; resolves complaints and assists technical queries.
• Maintain records of customer interactions, transactions, and feedback.

Customer Service Associate - Concentrix - Quezon City, Philippines

(2020-11 - 2022-07)

• Played a pivotal role in ensuring smooth operations and customer satisfaction.
• Meticulously review medical insurance claims. This involved verifying information, assessing coverage, and determining valid claim disputes.
• Assisted members by explaining their EOB statements. Clear communication helped them understand their coverage, copayments, and deductibles.
• Analyzed insurance claims. Identifying irregularities and taking appropriate action.
• Provided exceptional support to members, addressing their inquiries, resolving issues, and exceeding overall customer satisfaction.
• Works with customer care and contributed to a seamless experience for policyholders.

Market Researcher - Dynata Philippines - Davao City, Philippines

(2020-08 - 2020-10)

• Conducts surveys and interviews over the phone, to gather insights from targeted respondents.
• Ask relevant questions and actively listen to respondents as a means to accurately capture data.
• Administers questionnaires, ensuring accurate data capture; attending well to detail to contributed to reliable results.

Bachelor of Science - Business Administration - Far Eastern University Diliman (2024)

Diploma of Higher Education - Business - First City Providential College (2018)