Aiko Arcillas

Motivated and detail-oriented professional with strong experience in customer service and fraud analysis, now transitioning into recruitment. Skilled in communication, relationship-building, and problem-solving, with a proven ability to foster collaboration and support team success. Seeking a Recruiting Specialist role to leverage interpersonal skills, adaptability, and analytical mindset in identifying and engaging top talent.

Subject Matter Expert | Financial Service Representative at Concentrix (2022-09 – 2026-06)

• Led as SME providing coaching, guidance, and process expertise
• Utilized CRM tools to track trends, analyze team performance, and prepare reports for management
• Assisted customers with billing management, payment allocations, and resolving transaction discrepancies.
• Ensured strict adherence to banking privacy laws and sensitive data protection protocols.

Customer Service Fraud Analyst at Teleperformance (2021-07 – 2022-08)

• Reviewed and analyzed customer transactions to identify potential fraudulent activity.
• Investigated suspicious payments, transfers, and account activity.

BS in Computer Science – Western Mindanao State University (2019 – 2022)