Jason Jacobo

Highly motivated to maintain customer satisfaction and contribute to company success. Reliable and driven with strong time management and prioritization abilities.

Subject Matter Expert - TaskUs Phils.

(2022-01)

• Mentoring agents, handling complex escalations, maintaining knowledge bases, and driving process improvements to boost overall team productivity and client satisfaction.

Content Moderator - TaskUs Phils.

(2021-01 - 2022-12)

• Reviewing social media accounts for possible violation base on the community guidelines to ensure the safety of the platform.

Customer Service Representative - Sykes

(2020-01 - 2021-12)

• Responsible for providing assistance information and support to customers regarding products or services.

Customer Service Representative - Concentrix Tera

(2018-01 - 2019-12)

• Handle inbound retail customer inquiries via phone and chat.

Subject Matter Expert - TeleTech Cainta

(2017-01 - 2018-12)

• Mentoring agents, handling complex escalations, maintaining knowledge bases, and driving process improvements to boost overall team productivity and client satisfaction.

Customer Service Representative - TeleTech Cainta

(2016-01 - 2017-12)

• Responsible for providing assistance information and support to customers regarding products or services.

Bachelor of Science - Marine Transportation - Philippine Merchant Marine School

Computer Hardware Technician - Softnet Information Technology Center