Ailyn Alon

Experienced Virtual Assistant with four years of hands-on experience supporting business operations across financial administration, lead generation, CRM management, and customer support for travel operations. Proven track record of delivering high-quality results in remote work environments. Skilled in managing financial documentation, generating qualified leads (80 daily), maintaining CRM accuracy (98-99%), and handling customer inquiries with 95% satisfaction rate.

Proficient in Microsoft Office, Google Suite, HubSpot, QuickBooks, Freshdesk, and LinkedIn.

Customer Support Specialist - Six Eleven Global Services - Philippines

Handled customer support for travel operations with exceptional performance metrics.

• Handled over 50 customer inquiries daily with a 95% satisfaction rate
• Managed 2,500 to 3,000 travel bookings per month with a 98% accuracy rate

Lead Generation Specialist and CRM Manager - 123Employee - Philippines

Generated qualified leads and managed CRM records with high accuracy and contribution to sales performance.

• Consistently generated 80 qualified leads daily
• Maintained a prospective client pipeline of 1,600 contacts
• Kept CRM records at 98–99% data accuracy
• Directly contributed to a 25% improvement in overall sales team performance

Financial Assistant - 123Employee - Philippines

Managed financial administration and documentation with zero errors.

• Managed monthly billing reports in Excel with zero errors
• Maintained organized QuickBooks entries
• Ensured timely and accurate financial documentation

Bachelor of Arts in English Language Studies