Guest Relations Team Leader - Jumeirah, Burj Al Arab - Dubai, UAE
(2023-04 - 2026-04)
- Led the Guest Relations team to deliver exceptional luxury guest experiences and personalized service.
- Managed VIP arrivals, guest preferences, special requests, and service recovery to ensure guest satisfaction.
- Coordinated with Butler Service, Front Office, Housekeeping, and Concierge for seamless guest experiences.
- Served as a Departmental Trainer, coaching and mentoring team members to uphold Forbes and brand service excellence.
- Assisted in developing and updating Standard Operating Procedures (SOPs) to enhance service consistency and operational efficiency.
- Utilized Opera Cloud to manage guest profiles, preferences, and operational requirements.
Senior Butler - Jumeirah, Burj Al Arab - Dubai, UAE
(2021-05 - 2023-04)
- Delivered personalized and anticipatory butler service to VIP and high-profile guests in luxury suites.
- Managed guest preferences, special requests, arrivals, departures, and in-suite experiences to ensure exceptional satisfaction.
- Coordinated with Housekeeping, In-Room Dining, Concierge, and other departments to provide seamless luxury service.
- Handled guest concerns professionally and ensured prompt service recovery to exceed expectations.
- Maintained detailed guest profiles and preferences using Opera Cloud to personalize guest experiences.
- Assisted in training and mentoring junior colleagues to uphold Forbes and brand luxury standards.
Senior Bartender - Jumeirah Zabeel Saray - Dubai, UAE
(2017-05 - 2020-01)
- Delivered exceptional beverage service while ensuring a luxury guest experience in a high-end hospitality environment.
- Prepared and served alcoholic and non-alcoholic beverages in accordance with brand standards and guest preferences.
- Provided personalized service, engaged with guests professionally, and maintained high levels of guest satisfaction.
- Maintained cleanliness, hygiene, and organization of the bar area in compliance with health and safety standards.
- Managed inventory, stock replenishment, and bar mise en place to ensure smooth daily operations.
- Collaborated with restaurant and service teams to ensure seamless guest experiences.
Bartender - Sheraton Grand Hoha Hotels & Resorts - Doha, Qatar
(2015-03 - 2017-05)
- Served beverages to guests following hotel standards.
- Prepared alcoholic and non-alcoholic drinks.
- Provided friendly and attentive guest service.
- Handled cashiering duties, including billing and payment processing.
- Managed inventory, stock control, and assisted with ordering supplies.
- Maintained cleanliness and organization of the bar area.
- Supported bar setup and ensured smooth daily operations.
Waitress - Brioche Doree French Restaurant - Abu Dhabi, UAE
(2013-06 - 2015-03)
- Took and served customer orders in a fast-paced café environment.
- Provided friendly and efficient customer service.
- Ensured food and beverages were delivered accurately and on time.
- Handled cashiering and processed customer payments.
- Maintained cleanliness of dining and service areas.
- Assisted in basic food preparation and display setup.
Food and Beverage attendant - Manila Hotel - Manila, Philippines
(2012-08 - 2013-01)
- Assisted in food service and ensured timely delivery of orders to guests.
- Provided courteous and attentive customer service in dining areas.
- Supported set-up and clearing of tables before and after service.
- Maintained cleanliness and hygiene standards in the restaurant.
- Coordinated with kitchen and service teams for smooth operations.
