Aimie Perez

Guest relations and hospitality professional with progressive experience in ultra-luxury hotel environments across the Middle East and Asia. Skilled in delivering personalized guest experiences, handling VIP services, and ensuring seamless operations within high-standard service settings. Experienced in supervising teams, providing departmental training, and supporting the development of service procedures to maintain consistency and excellence.

Proficient in hospitality systems including Opera Cloud, POS platforms, and service request tools. Known for a calm, guest-focused approach, strong attention to detail, and the ability to handle high-pressure situations with professionalism and care. Seeking to contribute my experience in a more advanced guest experience or supervisory role within a luxury hospitality environment.

Guest Relations Team Leader - Jumeirah, Burj Al Arab - Dubai, UAE

(2023-04 - 2026-04)

• Led the Guest Relations team to deliver exceptional luxury guest experiences and personalized service.
• Managed VIP arrivals, guest preferences, special requests, and service recovery to ensure guest satisfaction.
• Coordinated with Butler Service, Front Office, Housekeeping, and Concierge for seamless guest experiences.
• Served as a Departmental Trainer, coaching and mentoring team members to uphold Forbes and brand service excellence.
• Assisted in developing and updating Standard Operating Procedures (SOPs) to enhance service consistency and operational efficiency.
• Utilized Opera Cloud to manage guest profiles, preferences, and operational requirements.

Senior Butler - Jumeirah, Burj Al Arab - Dubai, UAE

(2021-05 - 2023-04)

• Delivered personalized and anticipatory butler service to VIP and high-profile guests in luxury suites.
• Managed guest preferences, special requests, arrivals, departures, and in-suite experiences to ensure exceptional satisfaction.
• Coordinated with Housekeeping, In-Room Dining, Concierge, and other departments to provide seamless luxury service.
• Handled guest concerns professionally and ensured prompt service recovery to exceed expectations.
• Maintained detailed guest profiles and preferences using Opera Cloud to personalize guest experiences.
• Assisted in training and mentoring junior colleagues to uphold Forbes and brand luxury standards.

Senior Bartender - Jumeirah Zabeel Saray - Dubai, UAE

(2017-05 - 2020-01)

• Delivered exceptional beverage service while ensuring a luxury guest experience in a high-end hospitality environment.
• Prepared and served alcoholic and non-alcoholic beverages in accordance with brand standards and guest preferences.
• Provided personalized service, engaged with guests professionally, and maintained high levels of guest satisfaction.
• Maintained cleanliness, hygiene, and organization of the bar area in compliance with health and safety standards.
• Managed inventory, stock replenishment, and bar mise en place to ensure smooth daily operations.
• Collaborated with restaurant and service teams to ensure seamless guest experiences.

Bartender - Sheraton Grand Hoha Hotels & Resorts - Doha, Qatar

(2015-03 - 2017-05)

• Served beverages to guests following hotel standards.
• Prepared alcoholic and non-alcoholic drinks.
• Provided friendly and attentive guest service.
• Handled cashiering duties, including billing and payment processing.
• Managed inventory, stock control, and assisted with ordering supplies.
• Maintained cleanliness and organization of the bar area.
• Supported bar setup and ensured smooth daily operations.

Waitress - Brioche Doree French Restaurant - Abu Dhabi, UAE

(2013-06 - 2015-03)

• Took and served customer orders in a fast-paced café environment.
• Provided friendly and efficient customer service.
• Ensured food and beverages were delivered accurately and on time.
• Handled cashiering and processed customer payments.
• Maintained cleanliness of dining and service areas.
• Assisted in basic food preparation and display setup.

Food and Beverage attendant - Manila Hotel - Manila, Philippines

(2012-08 - 2013-01)

• Assisted in food service and ensured timely delivery of orders to guests.
• Provided courteous and attentive customer service in dining areas.
• Supported set-up and clearing of tables before and after service.
• Maintained cleanliness and hygiene standards in the restaurant.
• Coordinated with kitchen and service teams for smooth operations.

Bachelor of Science - Hotel and Restaurant Management