Airey Arjona

Delivered technical support for customer experience solutions, ensuring timely issue resolution. Partnered with cross-functional teams to optimize workflows, reducing average resolution time. Developed automation streamline support tasks and improve efficiency

Technical Support Specialist Engineer at Zendesk (2023-01 – 2026-03)

• Delivered technical support for customer experience solutions, ensuring timely issue resolution.
• Partnered with cross-functional teams to optimize workflows, reducing average resolution time.
• Developed automation streamline support tasks and improve efficiency

Senior Full Stack Web Developer at JJTorry (2022-01 – 2022-05)

• Managed full-stack development plans, translating customer feedback into clear technical specifications and architecture.
• Deployed high-quality, user-focused websites while maintaining codebase integrity via rigorous debugging and peer reviews.

Senior Full Stack Web Developer at Affingent (2021-08 – 2022-01)

• Managed full-stack development plans, translating customer feedback into clear technical specifications and architecture.
• Deployed high-quality, user-focused websites while maintaining codebase integrity via rigorous debugging and peer reviews.

Senior Web Developer at IQads

• Translated initial concepts into development plans, gathered customer requirements, and produced clear project specifications.
• Delivered user-centric websites aligned with business requirements and resolved code issues through review and debugging.

Senior Web Developer at One Virtual Solutions (2021-02 – 2021-08)

• Defined user and system requirements for websites and applications, prioritized development work, and assigned timelines and tasks to team members.
• Created wireframes to guide layout decisions and support project planning.

Virtual Assistant at One Virtual Solutions (2016-02 – 2022-08)

• Managed client scheduling, contact lists, customer communications, and supplier coordination while also supporting promotions and newsletter publishing.
• Combined administrative and communication tasks to keep client operations organized and responsive.

Microsoft Specialist for at MAC20 Convergys

• Supported pre- and post-release product users by providing technical support and participating in beta testing for product feedback.

BS in Information Technology