Christopher Maling

Excellent troubleshooting abilities and satisfactorily meeting Service-Level Agreements while maintaining high-standard work ethics.

Senior Technical Support - OpenText Philippines, Inc. - Philippines

(2024-02)

Mainly supports Webroot Antivirus and Enterprise Endpoint Applications, focusing on Windows Operating Systems, and Macbook Computers for consumer customers. Windows Servers for Enterprise Endpoint business customers

• Outbound calls and remote support with advanced troubleshooting techniques providing world-class escalation support to both B2C and B2B customers worldwide
• Utilizing VirusTotal and Malpedia for malware and threat research purposes
• Malware hunting, threat removal and full remediation of Windows and Mac computers in accordance to the investigation through log-reading
• Utilized Procexp and Autoruns to fully remediate the computer as part of our malware threat removal
• Mentoring both Tier 1 and Tier 2 technical support teams
• Continuous collaboration with the managers for any high-priority cases
• Documentation and reporting of any significant defects as part of continuous product development

Information Technology Infrastructure Engineer - Tambunting Pawnshop - Philippines

(2023-01 - 2024-01)

• Building, testing, and maintenance of Linux servers for the developers to use.
• Linux servers patching and monitoring.
• Data Backup monitoring.
• Tracking of the progression of new projects.
• Participate in meetings for innovating the current IT Infrastructure.
• Recommends plans to innovate and automate the current IT processes.
• Mentors new IT Tech Support teams on their process on how to troubleshoot IT-related issues.
• Recommend processes on the integration of Data Privacy (RA 10173 and 10175) on the process of acquiring data from the clients.

Information Technology Coordinator, Administrative Support and Data Protection Officer - NovoCrew - Philippines

(2021-09 - 2022-10)

• Spearheaded the application for Data Privacy Compliance in coordination with the National Privacy Commission.
• Maintaining cybersecurity awareness in accordance with the company's data privacy handbook.
• Primary contact point for IT Support on: Hardware and Software Troubleshooting, Microsoft 365, Outlook, Teams, and Azure Cloud-Based applications.
• Primary support for Total-Crewing Management System and Inventory Management on IT Assets.
• Systems Administration on small-scale infrastructure.

Associate Software Engineer - Accenture Philippines - Philippines

(2019-05 - 2020-05)

• Primary Support for the client's Data Lake infrastructure.
• Handled troubleshooting and closing tickets such as: high-priority incident tickets, change order tickets and problem tickets.
• Handled batch jobs/process management and scheduling.
• Configuration management and release.
• Systems patching and server maintenance Projects Handled Data Lake – Application Management Support.

Associate Technical Consultant - SAS Institute Philippines - Philippines

(2017-07 - 2018-11)

• Installation and Configuration of SAS Products via Windows Operating Systems or Linux Servers via on-site offshore and remote service; SAS 9.4.
• Platform Administration on Windows Servers via remote service.
• Installation, configuration, and documentation of SAS Viya on Linux Servers via remote service.
• Hand-over of documents and conduct knowledge-transfer to the clients.

Bachelor of Science - Information Technology - Major in UNIX Administration - Mapua University (Formerly Mapua Institute of Technology) (2009-07 - 2017-05)