Senior Technical Support - OpenText Philippines, Inc. - Philippines
(2024-02)
Mainly supports Webroot Antivirus and Enterprise Endpoint Applications, focusing on Windows Operating Systems, and Macbook Computers for consumer customers. Windows Servers for Enterprise Endpoint business customers
- Outbound calls and remote support with advanced troubleshooting techniques providing world-class escalation support to both B2C and B2B customers worldwide
- Utilizing VirusTotal and Malpedia for malware and threat research purposes
- Malware hunting, threat removal and full remediation of Windows and Mac computers in accordance to the investigation through log-reading
- Utilized Procexp and Autoruns to fully remediate the computer as part of our malware threat removal
- Mentoring both Tier 1 and Tier 2 technical support teams
- Continuous collaboration with the managers for any high-priority cases
- Documentation and reporting of any significant defects as part of continuous product development
Information Technology Infrastructure Engineer - Tambunting Pawnshop - Philippines
(2023-01 - 2024-01)
- Building, testing, and maintenance of Linux servers for the developers to use.
- Linux servers patching and monitoring.
- Data Backup monitoring.
- Tracking of the progression of new projects.
- Participate in meetings for innovating the current IT Infrastructure.
- Recommends plans to innovate and automate the current IT processes.
- Mentors new IT Tech Support teams on their process on how to troubleshoot IT-related issues.
- Recommend processes on the integration of Data Privacy (RA 10173 and 10175) on the process of acquiring data from the clients.
Information Technology Coordinator, Administrative Support and Data Protection Officer - NovoCrew - Philippines
(2021-09 - 2022-10)
- Spearheaded the application for Data Privacy Compliance in coordination with the National Privacy Commission.
- Maintaining cybersecurity awareness in accordance with the company's data privacy handbook.
- Primary contact point for IT Support on: Hardware and Software Troubleshooting, Microsoft 365, Outlook, Teams, and Azure Cloud-Based applications.
- Primary support for Total-Crewing Management System and Inventory Management on IT Assets.
- Systems Administration on small-scale infrastructure.
Associate Software Engineer - Accenture Philippines - Philippines
(2019-05 - 2020-05)
- Primary Support for the client's Data Lake infrastructure.
- Handled troubleshooting and closing tickets such as: high-priority incident tickets, change order tickets and problem tickets.
- Handled batch jobs/process management and scheduling.
- Configuration management and release.
- Systems patching and server maintenance Projects Handled Data Lake – Application Management Support.
Associate Technical Consultant - SAS Institute Philippines - Philippines
(2017-07 - 2018-11)
- Installation and Configuration of SAS Products via Windows Operating Systems or Linux Servers via on-site offshore and remote service; SAS 9.4.
- Platform Administration on Windows Servers via remote service.
- Installation, configuration, and documentation of SAS Viya on Linux Servers via remote service.
- Hand-over of documents and conduct knowledge-transfer to the clients.
