Aivy Lutoc

I am eager to be trained and be taught for my professional growth to be able to contribute to the work environment I will be in. My strong communication skills ensure professional correspondence, smooth client relations, and efficient multi-line phone management and my ultimate goal is to apply these administrative strengths to streamline your daily operations and maximize overall office productivity

Legal Account Specialist - Cases Collection Management Inc. - Makati Ayala Head Office

(2023-07 - 2026-04)

• Collect delinquent and/or past due accounts client through negotiation by telephone and/or personal visits.
• Monitoring aging accounts, updating client information, and documenting all collection activities.
• Negotiate and prepare collection report and ensuring timely recording of payments.
• Addressing client concerns, complains, and issues.

Bachelor of Elementary of Education - General Education - Northwest Samar State University Main Campus (2018 - 2022)

Senior High School - Clarencio Calagos Memorial School of Fisheries (2016 - 2018)

Junior High School - San Isidro High School (2011 - 2015)

Primary School - Santa Margarita I Central Elementary School (2005 - 2011)