Mary Alice Ramelo

I am a dedicated and results-driven professional with over 10 years of experience in lead generation, customer service, sales, and administrative support, along with experience in accounts receivable and collections. I am highly organized, detail-oriented, and a fast learner who enjoys helping businesses grow through effective communication and strong client relationships. I work well independently, adapt quickly to new systems and processes, and am committed to delivering high-quality results.

Virtual Assistant – Accounts Receivable at Tallant Asia Inc. (2025-06 – 2026-05)

• Manage B2B debt collection for Australian clients, ensuring timely payments and maintaining professional communication.
• Handle invoice queries and resolve billing discrepancies monthly.
• Perform payment reconciliations to ensure accurate financial records.
• Support administrative tasks including data entry, financial report and documentation.
• Manage email communications with clients, including follow-ups, payment reminders.

Jr. Debt Sales Specialist/Quality Assurance Analyst at CLOUDSTAFF MODERN WORKFORCE (2023-11 – 2026-03)

• Inbound/Outbound call handling from customers seeking debt relief assistance
• Live transfers to Senior Specialist pre-qualified customers
• Listening and Reviewing Recorded calls
• Provide Feedback and Coaching

Senior Publishing Consultant -Sales at AUTHOR SOLUTIONS PHILS. INC. (2017-05 – 2023-07)

• Call authors worldwide to determine their needs and goals, offer appropriate publishing packages and close sales.
• Maintain details and information in CRM tool.
• Maintain a minimum number of daily calls and call activity as determined by sales leadership.
• Demonstrate self-reliance by meeting and exceeding workflow needs.
• Complete assigned tasks based on daily business needs and expectations.

Appointment Setter/Lead Generation – Independent Contractor at Honolulu Facility Management (2025-03 – 2026-01)

• Identify and qualify B2B leads in the Greater Toronto area, focusing on condos, car dealerships.
• Contract property managers, general managers and business owners to introduce cleaning services and schedule on-site estimates.
• Maintain CRM records, track pipeline progress, and ensure timely follow-ups.
• Coordinate with the cleaning operation team regarding scheduled visits.
• Conduct lead generation using online platforms to identify and qualify potential clients in the Toronto area.

Bachelor of Secondary Education in English – ASIAN COLLEGE OF TECHNOLOGY INTERNATIONAL EDUCATIONAL FOUNDATION (2014 – 2015)