Working Experience:
Customer Service Representative
(Project D)
ePerformax Contact Centers & BPO
Scape Bldg. Macapagal Ave. cor Pearl Drive
Central Business Park 1, Brgy. 76 San Rafael
Pasay City 1302
September 22, 2022 – 2023
Customer Service Representative
(Verizon - Chat)
Afni Philippines Inc.
3rd Floor SM5 Bldg.
SM City Fairview
Fairview Quezon City
December 14, 2021 - July 09, 2022
Account Associate
(Magic Jack)
VXI Global Holdings B.V (Philippines)
SM Cyber 2 Building
Sen. Gil Puyat Ave. (Buendia) cor. Jupiter & Zodiac Sts.
Brgy. Bel-Air Makati Philippines
February 18,2016 – July 19,2017
Duties & Responsibilities:
- Receiving phone calls from customers and Proactively ask customer how they can be assisted.
- Provide customers with product information and Explain the product features & benefits .
- Respond to customers’ requests and concerns in a resourceful manner.
Technical Support Staff
Pilipinas Teleserv Inc.
4th Flr. San Diego Bldg.
462 Carlos Palanca St.
Quiapo, Manila 1001
January 17,2011 – July 18,2013
Duties & Responsibilities:
- Installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking to the staff/clients through a series of actions, either face to face or over the phone; troubleshooting system and network problems. Solving hardware/software faults; replacing parts as required.
- Providing support, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system.
- Setting up new users’ accounts and profiles and dealing with password issues.
- Performing technical troubleshooting & monitoring of Avaya PABX; CCTV; Voice Cyber; All PC & Windows Server.
- Coordinate with the System Administrator regarding to any changes or updates in Software/Hardware needed by the Company.
Technician - Telecom
Prosafe Production Pte Ltd
1 International Business Park
#10-01 The Synergy
Singapore 609917
November 05,2007 – October 31,2009
Duties & Responsibilities:
- Performing Engineering support & Commissioning activity for all Telecommunication System. Preparation of Cable Block Diagram, Layout Drawing, Termination Drawing of all Telecommunication System (PAGA System; PABX/LAN System; TVRO System; CCTV System.
- Coordinate with the field/vendor personnel for any modification and raise any design change notice.
- Attend Factory Acceptance Test of the Equipment for Telecommunication System
- Coordinates with the Vendors for Commissioning & Testing of all sub-system.
- Preparation of as-built drawings for preventive maintenance program.
Computer Instructor/Maintenance
Academia De San Nicolas
# 28 Leoño St. Tañong Malabon City
Philippines
June 01,2000 – March 31,2001
Duties & Responsibilities:
- Setup and maintain all hardware for Academia De San Nicolas; Instructional computer labs: computers network. Troubleshoot and Repair when possible (recommend when there is need technical help). Determine appropriate (needed) upgrade configurations and install components.
- Install, Update, Customize, and/or remove outdated software for Academia De San Nicolas computer labs including operating systems software and application software.
- Perform all duties included in the job description for full-time faculty.
- Assisting and teaching the students (from primary to secondary) in information technology.
Utility Clerk
(SM Supermarket North Edsa, Quezon City)
Supervalue Inc.
SM Makati 1 Annex Bldg.
MCC Makati, Philippines
August 14,1996 – February 13,1997
Duties & Responsibilities:
● Responsible for the supply in the front desk
● Assisting the Cashier/Customers
Customer Assistant
RF Video Shop
Commonwealth, Quezon City
Philippines
October 1995 – April 1996
Duties & Resposibilities:
● Responsible for assisting the customer
Foodhandler
Burger Machine
# 807 Edsa Diliman Quezon City
Philippines
April 17,1995 - September 02,1995
Duties & Responsibilities:
● Performing the food preparation
● Responsible for the customers needs
