Ajit Gasang

Call Center Agent

Talent

Navotas, Northern Manila DistrictMember since June 3, 2024

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About

My name is Ajit Gasang from the Philippines. Currently employed but am looking for a company that will enhance my knowledge and skills in my computer field.

Experience

Working Experience:

Customer Service Representative

(Project D)

ePerformax Contact Centers & BPO

Scape Bldg. Macapagal Ave. cor Pearl Drive

Central Business Park 1, Brgy. 76 San Rafael

Pasay City 1302

September 22, 2022 – 2023

Customer Service Representative

(Verizon - Chat)

Afni Philippines Inc.

3rd Floor SM5 Bldg.

SM City Fairview

Fairview Quezon City

December 14, 2021 - July 09, 2022

Account Associate

(Magic Jack)

VXI Global Holdings B.V (Philippines)

SM Cyber 2 Building

Sen. Gil Puyat Ave. (Buendia) cor. Jupiter & Zodiac Sts.

Brgy. Bel-Air Makati Philippines

February 18,2016 – July 19,2017

Duties & Responsibilities:

Receiving phone calls from customers and Proactively ask customer how they can be assisted.

Provide customers with product information and Explain the product features & benefits .

Respond to customers’ requests and concerns in a resourceful manner.

Technical Support Staff

Pilipinas Teleserv Inc.

4th Flr. San Diego Bldg.

462 Carlos Palanca St.

Quiapo, Manila 1001

January 17,2011 – July 18,2013

Duties & Responsibilities:

Installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking to the staff/clients through a series of actions, either face to face or over the phone; troubleshooting system and network problems. Solving hardware/software faults; replacing parts as required.

Providing support, including procedural documentation; following diagrams and written instructions to repair a fault or set up a system.

Setting up new users’ accounts and profiles and dealing with password issues.

Performing technical troubleshooting & monitoring of Avaya PABX; CCTV; Voice Cyber; All PC & Windows Server.

Coordinate with the System Administrator regarding to any changes or updates in Software/Hardware needed by the Company.

Technician - Telecom

Prosafe Production Pte Ltd

1 International Business Park

#10-01 The Synergy

Singapore 609917

November 05,2007 – October 31,2009

Duties & Responsibilities:

Performing Engineering support & Commissioning activity for all Telecommunication System. Preparation of Cable Block Diagram, Layout Drawing, Termination Drawing of all Telecommunication System (PAGA System; PABX/LAN System; TVRO System; CCTV System.
Coordinate with the field/vendor personnel for any modification and raise any design change notice.
Attend Factory Acceptance Test of the Equipment for Telecommunication System
Coordinates with the Vendors for Commissioning & Testing of all sub-system.
Preparation of as-built drawings for preventive maintenance program.

Computer Instructor/Maintenance

Academia De San Nicolas

# 28 Leoño St. Tañong Malabon City

Philippines

June 01,2000 – March 31,2001

Duties & Responsibilities:

Setup and maintain all hardware for Academia De San Nicolas; Instructional computer labs: computers network. Troubleshoot and Repair when possible (recommend when there is need technical help). Determine appropriate (needed) upgrade configurations and install components.
Install, Update, Customize, and/or remove outdated software for Academia De San Nicolas computer labs including operating systems software and application software.
Perform all duties included in the job description for full-time faculty.
Assisting and teaching the students (from primary to secondary) in information technology.

Utility Clerk

(SM Supermarket North Edsa, Quezon City)

Supervalue Inc.

SM Makati 1 Annex Bldg.

MCC Makati, Philippines

August 14,1996 – February 13,1997

Duties & Responsibilities:

● Responsible for the supply in the front desk

● Assisting the Cashier/Customers