Jess

I’m a business owner and call center operator with almost 8 years of experience in the BPO industry. I have hands-on experience in managing teams, daily operations, client relationships, sales, customer service, and lead generation campaigns. I’m very hands-on with my business, from recruitment and training to performance management and client coordination. Over the years, I’ve learned how to build reliable teams, maintain quality, and deliver consistent results for clients.

Call Center Owner & Operations Manager | 8 Years

Managed day-to-day call center operations and overall business performance.

Led and supervised sales, customer service, lead generation, and appointment-setting teams.

Handled recruitment, training, coaching, attendance, and performance monitoring.

Managed client relationships, campaign implementation, and daily reporting.

Developed processes to improve agent productivity, quality, and customer experience.

Worked directly with clients to meet KPIs, resolve operational concerns, and maintain long-term partnerships.

Business management