Alex Cervantes

Detail-oriented IT enthusiast with hands-on enterprise systems experience.

Associate Operations Analyst - HUKL Consultants OPC - Malolos

(2024-08)

Culmination of multiple successful businesses

• Troubleshoot basic VDI/Azure Virtual Desktop connection and session issues for personal remote access.
• Extract, validate, and analyze attendance, and payroll data using Excel, ADP, and Paradox; escalate discrepancies.
• Respond to real-time operational alerts and communicate critical incidents to supervisors.
• Audit onboarding documents, leave requests, and training compliance in HR systems.
• Generate reports on labor variance, cash counts, inventory, missed breaks, and training compliance.
• Maintain detailed logs of incidents, escalations, and tasks for audits and continuity.
• Coordinate corrective actions with cross-functional teams to resolve operational and system issues
• Create process documentation and conduct knowledge transfer and training for new hires.

On-the-Job-Training - Paradigma International Inc - Manila

(2023-03 - 2023-05)

Ramada by Wyndham Manila Central

• Developed Sales and HR programs, integrating both with the centralized information system (CIS).
• Managed administrative phone inquiries, routing calls, and addressing user technical issues.
• Assisted supervisor with on-site PC troubleshooting, hardware diagnostics, and technical support.
• Documented processes and system manuals while managing tasks efficiently using Jira.
• Gained hands-on experience with enterprise systems, network workflows, and user support.

Bachelor of Science - Information Technology - Bulacan State University (2019-08 - 2023-06)