Jefferson Pleños

Detail-oriented BPO professional with over 6 years of experience in content moderation, back-office operations, data processing, and quality assurance. Proven track record of accuracy, policy compliance, and consistent performance, with strong adaptability to structured, remote, task-based work such as data annotation and map digitizing.

Content Moderator - Wipro

(2022-08 - 2026-06)

• Reviewed and moderated marketplace, cryptocurrency, and third-party infringement (TPI) content, ensuring compliance with community guidelines
• Maintained confidentiality while handling sensitive content, reinforcing trust and user privacy
• Consistently met quality and productivity targets, resulting in a 15% increase in moderation efficiency
• Enforced platform policies to maintain a safe online environment, reducing user complaints by 10%

Customs Clearance Advisor - TechMahindra

(2020-10 - 2022-03)

• Classified goods in compliance with international tariff coding systems, resulting in zero compliance discrepancies
• Compiled and verified customs paperwork, including invoices, certificates of origin, and cargo-control documents
• Coordinated with clients via outbound calls to obtain necessary details and email documentation

Bill Review Services Associate - Conduent

(2019-09 - 2020-09)

• Reviewed and analyzed billing statements for accuracy and compliance, minimizing errors
• Managed data entry and maintained detailed records, promoting an efficient retrieval system
• Ensured timely processing of billing disputes and claims, improving resolution time by ~25%

Senior High School - STEM/Pri - University of Cebu (2017-06 - 2019-03)

Junior High - Zapatera National High School (2013-06 - 2017-03)