Alexander Maundu

Business Development and Customer Engagement professional with over 4 years of experience driving customer acquisition, relationship management, sales support, and retention across financial services, renewable energy, and e-commerce. Experienced in consultative selling, lead qualification, CRM management, objection handling, and cross-functional collaboration. Proven ability to identify customer needs, build lasting relationships, maintain accurate CRM records, and contribute to revenue growth in target-driven environments.

Customer Solutions Specialist - Mogo Auto Ltd

(2026-01)

• Manage complex customer portfolios while identifying opportunities to strengthen relationships and retention.
• Maintain accurate CRM records and coordinate with Finance, Legal, Branch Operations and Collections.
• Resolve escalated issues through consultative communication and proactive follow-up.

Customer Engagement Associate - Sun King

(2022-09 - 2025-12)

• Built customer relationships that supported product adoption and long-term retention.
• Identified customer needs, recommended suitable products, handled objections, and contributed to support-led sales conversions.
• Collaborated with Sales, Logistics and Technical Support to improve customer outcomes.
• Managed CRM records and customer follow-ups while meeting service KPIs.

Customer Retention Associate - Kasha Global

(2022-06 - 2022-09)

• Supported customer retention through proactive follow-up, order management and issue resolution.
• Maintained customer records and collaborated across operations to deliver excellent customer experiences.

Bachelor of Arts - Sociology - University of Nairobi

Mwaani boys highschool