Aljohn Durwin

Customer Service and administrative professional with over three years of experience supporting international clients, executive teams, and operational departments across e-commerce, insurance, and immigration industries. Skilled in managing client communications, resolving inquiries with accuracy and professionalism, and maintaining strong service standards across email, phone, and CRM platforms. Proven ability to handle end-to-end administrative functions including document control, data verification, scheduling, and compliance monitoring while ensuring timely and efficient workflow execution.

Adept at coordinating with internal stakeholders and external partners to streamline processes, maintain accurate records, and support business continuity in fast-paced, deadline-driven environments.

E-commerce Virtual Assistant - Borderlands Rustic Hardware - El Paso, USA

(2025-01 - 2026-01)

• Maintained and updated e-commerce product listings in compliance with client standards, platform requirements, and service-level agreements (SLAs).
• Performed quality assurance on product data, including titles, descriptions, attributes, pricing, and images, to ensure accuracy and consistency across online marketplaces.
• Uploaded and managed bulk product listings using flat files (CSV/Excel), ensuring data integrity and adherence to e-commerce best practices.
• Collaborated with internal teams to align product content and visual assets with brand guidelines and merchandising timelines.
• Supported the Brand Manager with ad-hoc e-commerce operational tasks, including catalog updates, content revisions, and process improvements.

Lead & CRM Coordinator - MCC-USA - Winter Park, USA

(2024-01 - 2024-12)

• Coordinated with partnered immigration agencies to support clients through all stages of the EB-3 U.S. immigration process, ensuring timely and accurate case progression.
• Managed client documentation by collecting, organizing, and reviewing digital records for accuracy, completeness, and compliance, proactively resolving errors and discrepancies.
• Served as a key liaison between internal teams and external partners, communicating process requirements, updates, and case-specific instructions.
• Navigated multiple portals and systems to retrieve case information, submit documentation, and set up forms and questionnaires for applicants.
• Maintained tracking spreadsheets and databases to monitor client status, milestones, and application progress, collaborating with account managers to address issues and exceptions.

Virtual Assistant for MCC USA - TelecentrixBPO - Tuguegarao City, Philippines

(2023-03 - 2023-12)

• Coordinated with partnered immigration agencies to support clients through all stages of the EB-3 U.S. immigration process, ensuring timely and accurate case progression.
• Managed client documentation by collecting, organizing, and reviewing digital records for accuracy, completeness, and compliance, proactively resolving errors and discrepancies.
• Served as a key liaison between internal teams and external partners, communicating process requirements, updates, and case-specific instructions.
• Navigated multiple portals and systems to retrieve case information, submit documentation, and set up forms and questionnaires for applicants.
• Maintained tracking spreadsheets and databases to monitor client status, milestones, and application progress, collaborating with account managers to address issues and exceptions.

Insurance Advisor - Insurance Market.ae - Dubai, UAE

(2022-05 - 2022-09)

• Managed client inquiries via phone, email, and online channels, providing product information, resolving concerns, and supporting sales conversions.
• Developed and maintained relationships with prospective and existing clients through meetings and promotional activities, driving client acquisition and retention.
• Communicated with clients daily to ensure insurance deliverables, documentation, and service requirements were met within agreed timelines.
• Prepared and followed up on insurance quotations and proposals, negotiated pricing and terms, and supported corporate sales strategy execution.
• Conducted product knowledge updates and market/competitor analysis to strengthen sales positioning and improve overall sales performance.

Operations Executive - Insurance Market.ae - Dubai, UAE

(2021-09 - 2022-05)

• Managed client inquiries via phone, email, and online channels, providing product information, resolving concerns, and supporting sales conversions.
• Developed and maintained relationships with prospective and existing clients through meetings and promotional activities, driving client acquisition and retention.
• Communicated with clients daily to ensure insurance deliverables, documentation, and service requirements were met within agreed timelines.
• Prepared and followed up on insurance quotations and proposals, negotiated pricing and terms, and supported corporate sales strategy execution.
• Conducted product knowledge updates and market/competitor analysis to strengthen sales positioning and improve overall sales performance.

Bachelor of Science - Real Estate Management - Gardner College Diliman (2018 - 2025)

Secondary Education Certificate - St. Paul University Philippines (2004 - 2008)