Administrative Assistant / Customer Service Specialist
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With over seven years of experience supporting Australian and multinational businesses, I have developed strong skills in customer service, logistics coordination, shipment tracking, and administrative support.
In my previous roles as a Customer Service and Track and Trace Specialist, I was responsible for monitoring shipments throughout the entire delivery process, from pickup through to final delivery. I managed a high volume of shipments on a daily basis, ensuring that tracking information was accurate and up to date, shipments were progressing as expected, and freight was assigned to the correct depot to support timely deliveries.
I also regularly handled customer email enquiries, provided shipment updates, and communicated with third-party logistics providers to investigate and resolve delivery issues.
These responsibilities have strengthened my attention to detail, organizational skills, problem solving abilities, and ability to manage multiple priorities in a fast-paced environment.
I am highly organized, dependable, and comfortable working independently in a remote environment. I take ownership of my responsibilities and understand the importance of clear communication, accurate information, and timely follow-up in maintaining efficient logistics operations.
I would welcome the opportunity to bring my logistics and administrative experience to your team and contribute to the smooth and efficient coordination of your transport operations.
Dynamic Business Outsourcing Solutions PH,
Administrative Assistant / Customer Service Specialist
19/10/2020 – 16/07/2026
Unit 606, 6th Floor, The Spark Place P. Tuazon cor. 10th Ave
Araneta Center, Cubao, Quezon City, 1109 Metro Manila
•Entered and updated over 100 customer record to the company database.
•Managed the expiring rental dates and extension.
•Provided quotes for car rentals.
•Processed the entry of fines and fees.
•Provided real time tracking updates to sender and receiver
•Monitored daily pickup to ensure all bookings are collected.
•Managed the track and trace system to monitor transit times and delivery.
•Liaised with 3PL for delivery instruction request, redirection and confirming delivery delays.
•Notified customers with the delayed deliveries and provide reason and solution.
•Sending of daily tracking report to customers with highlighted connotes that need urgent attention.
•Assisted customers with daily pickup request.
•Managed pickup and delivery of company trucks using
RADARO system, to ensure timeline will be followed.
•Addressed and resolved customer enquiries via phone and email.
•Updating the status of connotes in KAMION to streamline the workflow.
•Provided DIFOT every end of the month to analyze and improve deliveries.
Booth and Partners, Customer Service Representative
19/11/2018 – 20/08/2020
15th floor, Citibank Center Building 8741 Paseo de Roxas
Avenue Makati City, NCR
•Assisted customers with connection for utility services (Power,
•Processed service disconnection request for utility services.
•Assisted customers with billing inquiries and internet connection issues.
•Provided real time tracking updates to sender and receiver
•Monitored daily pickup to ensure all bookings are collected.
•Managed the track and trace system to monitor transit times and delivery.
•Liaised with 3PL for delivery instruction request, redirection and confirming delivery delays.
•Notified customers with the delayed deliveries and provide reason and solution.
•Sending of daily tracking report to customers with highlighted connotes that need urgent attention.
•Assisted customers with daily pickup request.
•Addressed and resolved customer enquiries via email and phone.
Visaya KPO, Customer Service Representative
09/03/2018 – 15/08/2018
Ground Floor, Trafalgar Plaza, H.V. Dela Costa, Salcedo Village,
Makati, 1227 NCR
•Performed research call for certain part number of gasket to get its profile and dimension.
•Managed order request for customer.
•Giving price and quotes to clients
West Technology and Communication Services, Inc.,
Technical Support Specialist Int’l (NOC) / Customer Service Rep.
(Conference Administrator)
13/02/2016 – 17/03/2017
11th Floor, Wilcon IT Hub, 2251 Don Chino Roces, Makati City
•Troubleshoot clients concern on their Account, Computer and Network
•Create a bridge call for Company groups.
•Create/Delete Account for New/Old Users.
•Create MS Outlook email, MS Lync and Adding Security Groups.
•Monitoring CCTV camera.
•Transcribe recording information of participants in the Conference.
•Place participants and Speakers in the right Conference room.
•Usage of CRM for sending emails for the transcribed information.
JPMD Support Center,
Tech Support Rep /Tele Marketer/Online Teacher
26/06/2012 – 15/01/2014
Unit 914 Cityland Shaw Tower Mandaluyong City
•Troubleshoot client’s concern regarding on their computer/tablet/mobile phone’s software/hardware; installing application and scanning for virus/malwares using
TeamViewer on computers.
•Assisted clients to setup their internet connections and set up their wireless routers; dial up connection and configuring wireless router; PPPOE and STATIC. Also, how to connect their tablets/mobile phone on Wi-fi.
•Inbound and Outbound calls for computer/tablet/mobile products and Pocket Wi-fi Internet connection bills.
•Trained students online using TeamViewer
•Lectured the following lessons; Exploring windows xp/vista/7, The Internet Basics, Computer basics and introduction to MS Office.
Pililla Academy Foundation INC.,
01/06/2011 – 01/04/2012 | Pillia, Rizal
•Troubleshoot and do maintenance on all hardware in the computer laboratory
•Instruct High school students under the 1st, 3rd and 4th year level
•lecture IT concepts and computer hardware & software
•lecture the following software: Adobe Dreamweaver CS5, Adobe Flash CS5, Microsoft office 201
BS in Information Technology – FEU East Asia College (2004 – 2010)
