Banking and Payment Officer at Keyis2care (2023-11 – Present)
Banking and payment operations with focus on client funding, withdrawals, reconciliation, and AML compliance
- Timely processing of client funding and withdrawal instructions.
- Assisting with the reconciliation of deposits and withdrawals in client accounts.
- Provide exception service to clients relating payment inquiries.
- Providing appropriate responses to email queries from team members and clients Proactively.
- Regularly monitoring PSP performance and diagnosing problems.
- Monitoring payments systems and resolving any issues that arise.
- Systematic approach to solve complex problems and queries; always open to critical thinking and decision making.
- Follow AML rules and regulations strictly; able to identify suspicious clients and transactions.
PSP & Payment Specialist at Agility Global Strategic Inc. (2014-01 – 2023-07)
Payment Service Provider specialist responsible for PSP integration, payment system monitoring, testing, and customer support
- Regularly monitoring PSP performance and diagnosing problems.
- Monitoring payments systems and resolving any issues that arise.
- Assistance in creation of new payment method with follow through and testing.
- Assist payment providers in the integration process with the company.
- Maintain existing PSP integration and monitor for any issues.
- Flagging bugs and relaying issues to the developers.
- Validating that the user expectations are achieved during the testing process.
- Updating the Logo and descriptions in Desktop and Mobile Web using CMS and Translation tool.
- Assistance in enhancement of PSP UX & UI.
- Conducting daily balance reports and supporting the finance team with topping up merchant accounts where necessary.
- Assistance in payments team issue & resolution.
- Provide effective support to the Customer Service Department from all platform and other relevant department in resolving issues.
- Creating and monitoring Jira ticket.
- Update the most up to date PSP balances.
- Assistance in deposit / withdrawal operational with payment team.
- Handle and solve issues in relation to missing or failed transaction.
- Monitoring incoming and outgoing transactions from all types of payments, including Ewallet, credit cards, bank transfer and other payment solutions.
- Ensuring that all payment transactions are authentic and pre-authorized according to Department Procedures.
- Provide a better customer experience by processing customer's deposit and withdrawals quickly and safely.
- High level analytic and logical skills in understanding risk in the customer transactions and take appropriate action.
- Monitor and Review account upon registrations, deposits and withdrawals.
