Customer Care Specialist and Operations Associate (E-commerce Shopify, NetSuite, Zendesk, Confluence, Shipstation, Shipbob)
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Hello, I'm Allen, a Customer Service Representative with extensive experience in customer care and support roles. I have a background in e-commerce, telecommunications, and travel consultancy. I am driven, detail-oriented, and always ready to exceed expectations.
Customer Care Specialist and Operations Associate (E-commerce Shopify, NetSuite, Zendesk, Confluence, Shipstation, Shipbob) at Brondell (2021-08-30 – Present)
Providing customer support by responding to emails, delivering daily reports, and managing orders.
Email/Chat Support - (E-commerce Amazon) at Channel Precision Inc (Outdoor Equipped) (2021-05-03 – 2021-06)
Supporting Amazon customers through chat, emails and call. Processing, fulfilling and tracking orders as admin tasks.
Customer Care Representative at Accenture (2020-05 – 2020-11)
Receive calls providing support to customers under a telecommunication account in Accenture.
Travel Consultant at Dyninno Inc (2019-08 – 2020-01)
Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities.
Technical Support Specialist at Concentrix (2017-10 – 2019-04)
Handling Supervisor calls as a Team Support for a Satellite Radio Account in a BPO company.
Bachelor of Science in Business Administration major in Human Resource Development Management – Saint Joseph College (2017-03)
Bachelor of Science in Nursing – University of Cebu (2010-06 – 2011-03)
Secondary – Saint Joseph College (Pope Paul VI Minor Seminary) (2010-03)
Primary – Grace Christian School (2000-06 – 2006-03)
