Allen Emerson Pablo

Virtual Assistant – Talent Engagement Specialist / Receptionist at Greenlife Healthcare Staffing (2025-02 – 2026-09)

• Maintained a highly professional and efficient front office environment as the primary point of contact, greeting and directing medical professionals, clients, and job candidates. Operated a multi-line phone system to manage all incoming communications, screening and routing calls and messages to the appropriate recruitment or operations staff.
• Drove client retention and candidate engagement by managing end-to-end email strategy, design, and deployment for newsletters, promotions, and automated series that were mobile-responsive and on-brand. Simultaneously managed job postings across various platforms, including Indeed, Workable, GetIt, Handshake, and PracticeMatch, to support talent acquisition efforts.
• Actively identify, pre-screen, and engage top candidates by leveraging tools like LinkedIn, Indeed Smart Sourcing, and Crelate Sourcing to build robust talent pipelines. Maintain candidate databases and conduct market research to optimize recruitment strategies for open requisitions.

Virtual Assistant – Appointment Setter / Cold Caller at Contract Cancellation Canada (2024-08 – 2024-11)

• Conducted cold calling to identify and engage prospective leads for Contract Cancellation Canada, offering tailored solutions to help Canadian homeowners cancel tied contracts for appliances such as air conditioners, water heaters, and furnaces.
• Assisted clients by addressing concerns about unmet contract terms, such as missing rebates or maintenance services, and guiding them through the cancellation process to ensure satisfaction and resolution.

Customer Service Representative – Financial Account (EarnIn) at ECE Contact Centers (2023-09 – 2024-08)

• Provided comprehensive support to EarnIn app users by addressing various financial concerns, including cash advances, bank issues, payroll setup, payment rescheduling, and troubleshooting account-related matters to ensure a seamless user experience
• Collaborated with third-party banking providers to resolve complex financial issues, leveraging bank training and expertise to maintain accuracy, security, and customer trust in handling sensitive financial transactions.

Customer Service Representative – Financial Account (OfferUp) at Foundever Philippines (2023-07 – 2023-09)

• Supported OfferUp's platform by managing email inquiries from users, providing timely assistance with account-related issues, and ensuring a seamless buying and selling experience.
• Maintained the platform's safety and integrity by curating listings, removing prohibited or harmful items, and enforcing policies to create a secure and trusted user environment.

Customer Service Representative – Telecommunication Account (T-Mobile) at Teleperformance Philippines (2022-02 – 2022-05)

• Effectively upsold T-Mobile products, including mobile phones, smartwatches, and other gadgets, by presenting tailored package bundles aligned with customer needs and preferences, consistently exceeding sales targets.
• Delivered exceptional customer service by addressing and resolving billing inquiries, troubleshooting internet connectivity issues, and providing solutions to ensure customer satisfaction and retention.

Bachelor of Science in Medical Laboratory Science – Chinese General Hospital Colleges (2019-08 – 2023-05)