Almario Maduli

Versatile and Detail-oriented Virtual Assistant with proven experience in providing administrative support, managing schedules, handling emails, and coordinating client communications. Skilled in using productivity tools, Notenetics and 10-8 systems, and cloud-based platforms to streamline operations and improve efficiency. Recognized for reliability, adaptability, and a proactive approach to problem-solving.

Dedicated to helping businesses and professionals stay organized, meet deadlines, and achieve their goals through exceptional support and service.

Virtual Assistant (VA)

(2025-12 - 2026-08)

• Updating spreadsheets, maintaining records, and ensuring accuracy in reports.
• Organizing digital files, cloud storage, and ensuring easy access for teams.
• Handling inboxes, drafting responses, and maintaining professional correspondence.

Business Analyst III - EntServ Philippines, Inc. - Intellectual Property Center Building in Taguig City, Metro Manila

(2023-05 - 2025-11)

• Monitor delinquent accounts, track outstanding balances, and maintain accurate records of collection activities.
• Contact clients to arrange payment schedules, negotiate settlements, and ensure timely resolution of overdue accounts.
• Handle inbound and outbound calls professionally, explain account details, and provide guidance on repayment options.
• Ensure all collection activities adhere to company policies and legal regulations; document interactions and agreements accurately.
• Address customer concerns, investigate discrepancies, and collaborate with internal teams to resolve issues.

Customer Service Representative - IQOR - Malabanias, Sm Angeles City, Pampanga

(2020-01 - 2023-04)

• Handle inbound and outbound calls, emails, or chat inquiries to assist customers with questions, concerns, or service requests.
• Support customers with billing inquiries, account updates, and service modifications.
• Record customer interactions, maintain accurate logs, and update CRM systems for future reference.
• Stay informed about company offerings to provide accurate information and guidance.
• Address customer complaints professionally, ensuring empathy and timely resolution.
• Ensure customer satisfaction by following up on unresolved issues or pending requests.
• Adhere to company policies, procedures, and regulatory requirements during all customer interactions.

Customer Service Representative (Mentor) - TELETECH - Lagundi Mexico, Pampanga

(2016-12 - 2017-12)

• Handle inbound and outbound calls, emails, or chat inquiries to assist customers with questions, concerns, or service requests.
• Support customers with billing inquiries, account updates, and service modifications.
• Record customer interactions, maintain accurate logs, and update CRM systems for future reference.
• Stay informed about company offerings to provide accurate information and guidance.
• Address customer complaints professionally, ensuring empathy and timely resolution.
• Ensure customer satisfaction by following up on unresolved issues or pending requests.
• Adhere to company policies, procedures, and regulatory requirements during all customer interactions.

Bachelor of Science - Elementary Education - Holy Cross College (2007-04)