Daryl Rodriguez

Adept at elevating client experiences and streamlining processes, my tenure at Nextlevelrevenue honed my CRM management and critical thinking skills. Specializing in administrative support and customer service, I've successfully enhanced client satisfaction and operational efficiency across roles.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Team Lead - Movate - Willow Breast pumps Customer support

(2025-01 - 2026-01)

• Lead a team of support representatives dedicated to assisting Willow customers with product-related issues, inquiries, claims, and troubleshooting.
• Coached agents to improve and perform consistently, ensuring the best customer service experience.

Virtual Assistant - Nextlevelrevenue - Herbal tea therapy online shop

(2019-01 - 2024-12)

• Monitored emails, organized inboxes, and prioritized messages that need customer service assistance.
• Enhanced client satisfaction by promptly addressing inquiries and delivering effective troubleshooting solutions as needed.

Property Management Virtual Assistant - Whitegates Property Lettings & Estate Agents

(2019-01 - 2019-12)

• Streamlined rent collection process for improved efficiency and reduced delinquencies.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.

Virtual Concierge - Diamond Serviced Apartments

(2018-01 - 2019-12)

• Enhanced communication between hotel departments through detailed record-keeping of daily tasks.
• Assisted in the development of marketing materials highlighting hotel amenities for prospective clients.
• Organized reservations at local restaurants for guests, utilizing knowledge of venue capacities and cuisine types.

Associate - Computer Technology - Baliuag University (2010-01 - 2012-12)

Highschool - San Rafael National Trade School (2002-01 - 2007-12)