Alminda Bernardo

Driven and detail-focused administrative professional with 12 years of hands-on experience streamlining office operations and keeping businesses organized behind the scenes. Known for creating efficient workflows, managing complex schedules, and handling high-volume documentation with precision. A proactive problem-solver who anticipates needs, adapts quickly, and ensures nothing falls through the cracks in fast-paced environments.

Office Administrator (Coordinator) - GEM ENERGY AUSTRALIA - Brisbane Australia (Remote)

(2024-01)

• Managed high-volume data entry and system integration across platforms including Accelo, Fast Fields, and Aroflo, ensuring accuracy and consistency of records
• Reconciled and transferred data between systems, ensuring all field data is properly documented and aligned with internal processes
• Collaborated closely with installation management teams to maintain complete and organized documentation, improving workflow efficiency
• Developed clear, step-by-step process guides to support team training, onboarding, and system implementation
• Scheduled and coordinated jobs using Aroflo, ensuring accurate job details, timelines, and task tracking
• Acted as a key liaison between field teams and office staff, ensuring smooth communication and timely follow-ups
• Supported purchasing and invoicing functions by creating purchase orders, processing invoices, and tracking job-related expenses
• Assisted in streamlining procurement processes by identifying job allocations for purchases and improving cost tracking accuracy
• Coordinated with the accounts team to ensure timely and accurate financial documentation and reporting

Office Administrator (Virtual Assistant) - Smart Green Electrical - Australia (Remote)

(2023-01 - 2024-01)

• Managed maintenance bookings for a residential electrical company, ensuring accurate scheduling and timely service coordination
• Handled high-volume data entry and job updates using AroFlo CRM, maintaining accurate and up-to-date records
• Oversaw email and calendar management, including appointment setting and follow-ups
• Coordinated with electricians, clients, and suppliers to ensure smooth daily operations
• Maintained organized documentation and job records to support efficient workflow and reporting
• Assisted in preparing reports and tracking job progress for the team
• Managed accounts receivable using Xero, including tracking payments and maintaining accurate financial records
• Monitored incoming payments and followed up on outstanding invoices through Xero
• Created simple social media graphics to support online presence and engagement

Office Administrator / Project Manager - ASB Enterprises

(2013-06 - 2023-01)

• Managed HR and administrative operations supporting 50–70 staff members
• Coordinated multiple projects while ensuring compliance with SLA and KPI targets
• Oversaw payroll processing, employee onboarding, and accurate records management
• Managed logistics coordination and procurement activities to support daily operations

Healthcare Assistant - The American Hospital - Dubai, United Arab Emirates

(2011-07 - 2013-01)

• Assisted in patient care, monitoring vital signs, and supporting daily needs
• Provided support to nurses, including documentation and patient coordination
• Assisted in patient discharge procedures and recovery processes

Healthcare Assistant - Home Health Care Inc. / Qatar Medicare Co. - Abu Dhabi UAE / Doha Qatar

(2006-01 - 2010-10)

• Provided in-home care and support to patients, including elderly individuals
• Assisted with activities of daily living (ADLs) such as bathing, feeding, and mobility
• Maintained accurate care records and documentation
• Supported overall patient well-being and comfort through attentive care

Bachelor of Science - Physical Therapy - Our Lady of Fatima University (2000-01 - 2005-01)