Michelle Mercado

Information Technology graduate with hands-on experience providing administrative support, managing documentation, staff onboarding, compliance records, and daily business operations. Knowledgeable in Microsoft Office, SQL, Power BI, Excel, basic IT troubleshooting, and software development through an academic Point-of-Sale (POS) capstone project. Eager to apply strong analytical, technical, and organizational skills while continuing to learn and contribute in a professional environment.

Virtual Administrative Assistant - NDIS Service Provider - Remote

(2025-04 - 2026-05)

• Provided end-to-end administrative support for an NDIS service provider, maintaining accurate staff and participant records, compliance documentation, and onboarding processes.
• Managed staff rostering using ShiftCare and Splose, scheduling support workers and updating shifts based on participant requirements.
• Monitored compliance documentation, followed up on outstanding requirements, and updated shared Excel trackers to ensure records remained accurate and audit-ready.
• Supported recruitment and onboarding by posting job advertisements, shortlisting applicants, coordinating interviews and recording meeting minutes, preparing employment contracts, and onboarding new staff and participants.
• Performed accurate data entry while organizing and maintaining digital records in shared drives, ensuring compliance documents and staff records were accurate, up to date, and easily accessible.
• Performed financial reconciliation using Xero, matching participant payments, receipts, supplier expenses, and other transactions while maintaining accurate financial records and updating Excel trackers.
• Assisted with daily administrative tasks, including data entry, document preparation, and maintaining employee records.
• Supported HR activities by posting job vacancies, shortlisting applicants, and assisting with onboarding documentation.
• Created recruitment and company materials using Canva while assisting in the development of the employee handbook and other internal documents.
• Provided first-level customer and technical support by troubleshooting prepaid Wi-Fi and internet connectivity issues, documenting customer concerns, and escalating unresolved cases to the appropriate team.

OJT Trainee - AICOM Marketing Services - Sta. Rita, Batangas

(2025-02 - 2025-04)

• Completed virtual training in Cloud Foundations and Cloud Architecture concepts.
• Gained foundational knowledge of cloud infrastructure, scalability, virtualization, and security principles.
• Developed an understanding of cloud technologies and their role in modern business environments.

OJT Trainee - Accenture - Online Training

(2025-03 - 2025-04)

Bachelor of Science - Information Technology, Major in Business Analytics - Batangas State University (2025-07)