Alwyn Chua

Detail-oriented IT graduate with experience in data reporting, data validation, system and API analysis, and client-facing technical support. Experienced in collecting, consolidating, and analyzing operational data, identifying recurring issues and patterns, and translating business requirements into actionable insights. Proficient in Excel for data analysis and reporting, with foundational knowledge of SQL and Python for data analysis.

Seeking to transition into a Data Analyst role where technical knowledge, analytical problem-solving, and business understanding can support data-driven decision-making.

Bilingual Customer Support at Elite Global BPO → Pacific Core Business Solution Inc. (2024-11 – 2026-08)

• Collected, consolidated, and validated monthly operational data to produce structured reports for internal and external stakeholders.
• Analyzed operational inquiries and system-related issues to identify patterns, root causes, and potential data or process inconsistencies.
• Investigated API responses, system behavior, and data flows to support issue resolution and identify discrepancies between expected and actual results.
• Identified recurring client issues and trends, summarizing findings to support process improvements and escalation to relevant technical teams.
• Translated complex technical information and client concerns into clear documentation and actionable information for cross-functional teams.
• Reviewed and interpreted API documentation and system requirements to validate client integrations and expected data behavior.

Frontend Web Developer at 8Box Solutions Inc. (2024-03 – 2024-10)

• Analyzed client requirements and translated business needs into functional frontend solutions and technical specifications.
• Reviewed API responses and structured data to validate accuracy, completeness, and compatibility with frontend requirements.
• Investigated discrepancies between expected and actual system behavior during testing and issue resolution.
• Collaborated with backend developers and QA teams to analyze system issues, clarify requirements, and validate solutions.
• Participated in sprint discussions and stakeholder updates, documenting requirement changes and supporting issue tracking.

Event Coordinator at Food Bud Events and Catering Services (2022-11 – 2024-11)

• Coordinated client requirements, schedules, suppliers, and operational constraints to support successful event execution.
• Organized and tracked client requests, changes, and event requirements to maintain accurate operational documentation.
• Assessed operational issues and constraints to identify practical solutions during event preparation and execution.
• Monitored timelines and coordination activities, communicating updates and changes to relevant stakeholders.
• Trained and guided new team members on established processes and operational requirements.

Bachelor of Science in Information Technology – Polytechnic University of the Philippines – Sta. Mesa

Science, Technology, Engineering and Mathematics (STEM) – Arellano University Malabon – Elisa Esguerra Campus