Alyka Ulan

A Business Analyst Professional with 6 years of experience in customer service, payroll, data reconciliation, and reporting, seeking new opportunities to leverage analytical skills and drive business improvements.

Front Office/Resident Services - F2 Secured Pte. Ltd. - Singapore

(2025-12 - 2026-03)

• Greet residents and visitors warmly and make them feel welcome
• Ensure that front office space and lobby are kept clean and tidy at all times and check all of the facilities in the hotel
• Attend to residents' request/inquiries/feedback
• Answer all incoming calls and email inquiries in timely and courteous manner
• Manage parcel deliveries based on approved policies and procedures
• Assist residents with reservation and use of the condominium's facilities and services
• Comply with company's quality assurance standards and expectations
• Provide a high level of service to residents at all times

Payroll Specialist - Prime Data Management, Inc. - Philippines

(2019-09 - 2025-11)

• Processes payroll calculations, including daily rates, overtime, special rates, deductions, and mileage pay
• Manages AllCare and ComCare Medical Insurance policies (US based clients)
• Receives and manages emails in Outlook, saving patient route sheets in OneDrive, uploading patient forms and other files on My Unity system
• Reconciles records to resolve discrepancies and maintain accurate employee files
• Supports employees and systems by answering payroll inquiries and pay slips preparation
• Collaborates with HR/Finance to generate payroll reports and supports yearend forms (W2)
• Ensures confidentiality, accuracy, and problem-solving abilities

Bachelor of Science - Business Administration Major in Business Management - University of Batangas (2014-06 - 2019-07)