Jhe Ann Bueno

Experienced Business Travel Consultant and Virtual Assistant / Parts Coordinator with a background in corporate travel management, service operations support in a repair company, and strong customer service skills.

Virtual Assistant / Parts Coordinator - Goodman Home Solutions

(2025-11)

• Managed parts orders, tracking, and delivery for service jobs
• Coordinated scheduling of service appointments and aligned technician availability
• Ensured parts availability for scheduled appointments
• Monitored inventory and followed up on backorders or delays

Business Travel Consultant - Yngen Data Corporation

(2021-08 - 2025-11)

• Plan and book domestic/international travel, including flights and hotels, for individuals, groups, and corporations
• Used Amadeus GDS and online booking platforms such as Booking.com, Expedia, and Hotelbeds
• Manage changes, cancellations, and rebookings
• Resolve client issues with travel disruptions (delays, overbookings, emergencies)

Customer Service Representative – Healthcare - Hinduja Global Solutions

(2019-09 - 2020-04)

• Managed inbound calls from patients, providers, and insurance reps regarding benefits, claims, and appointments
• Verified insurance coverage and explained policies, co-pays, and claim statuses (HIPAA compliant)
• Educated patients on services, preventive care, and health programs

Bachelor of Science - Tourism Management - San Pedro College of Business Administration (2015 - 2019)