Alyssa Villaflor

Results-oriented operations and hospitality professional with years of experience leading café operations, supervising teams, training staff, coordinating schedules, and maintaining service and quality standards. Experienced in operation management, inventory and procurement, cash handling, administrative support, customer service, and process improvement. Recognized for strong organizational skills, practical problem-solving, and the ability to guide teams toward efficient daily operations and excellent customer service.

Seeking a new opportunity where leadership, coordination, and operational expertise can contribute to organization.

Freelance Barista Trainer (2026-02 – 2026-06)

• Conducted barista training sessions for aspiring and working baristas, and aspiring small business owner who wants to owned a coffee shop.
• Delivered coffee knowledge sessions covering operating coffee equipments, brewing methods, espresso preparation, and milk steaming.
• Trained clients on customer service standards and Cafe workflow.
• Share industry experienced, practical training based on industry best practices.
• Managed and oversee daily cafe operations for a 7+ organization, ensuring smooth workflow, scheduling, and tasks allocation.
• Supervise staff performance and maintain operational standards.
• Led a team of 7 staff, overseeing task distribution, training, and performance evaluations.
• Manage inventory levels, purchasing, and stock control.
• Monitor sales performance and implement operational improvements.
• Ensure excellent customer service and customer satisfaction.
• Coordinate staff scheduling and workflow management.
• Handle situational scenarios in a cafe setting.

Co-owner at Small Cafe Business (2025-06 – 2025-12)

• Managed and Supervised daily business operations, coordinating staffs, and customer service activities.
• Monitored product consistency and implemented cost-saving procurement methods, oversee procurement, inventory control, and supplier coordination.
• Assisted in menu planning, product development, budget preparation, monthly sales tracking, and documentation.
• Handles payroll and staff schedules.
• Supported business growth through brand collaboration and customer engagement initiatives.

Barista/ Officer in Charge at But First, Coffee (2023-09 – 2025-04)

• Prepared high-quality coffee beverages while maintaining consistency ad quality standards.
• Assisted operation and admin planning.
• Assisted development of work memos and cash handling system.
• Supervised daily store operations during assigned shifts.
• Assisted continuous staff training and performance monitoring.
• Led new hires training and handles interns training to job exposure.
• Managed cash transactions, in-house and online food platform transactions.
• Maintained and ensures accurate inventory records, procurement list and receiving stock deliveries.
• Ensured compliance with food safety and sanitation standards.
• Contributed on most of product development, and product costing, Main contributor of house specials.
• Handles employee and customer concerns and maintained customer satisfaction.

Bachelor of Science in Hospitality Management – Cavite State University - SIlang Campus (2018 – 2022-09)